Service Coordinator

ISS Palvelut Oy; Espoo; On-site; EUR 36,000 - 48,000; Full time

Job summary

ISS Palvelut Oy in Espoo, Keilaniemi, invites applications for a Service Coordinator to strengthen our facilities service team. You will ensure smooth operation of the reception service within a multi-service site and lead coordination meetings.

You will coordinate related projects, perform administrative tasks and reporting, and support other services to guarantee a unified customer experience. Fluency in Finnish and English, strong IT skills including MS Office, and a proactive, team-oriented

Qualifications

• Suitable education and experience in customer service roles.
• Fluent in Finnish and English.
• Good IT skills and MS Office proficiency.
• Precise, independent and good teamwork.
• Project experience is a clear advantage.

Responsibilities

• Ensure smooth operation of the reception service within a multi-service site.
• Hold coordination meetings, inform about changes and develop these areas.
• Coordinate related projects and perform administrative tasks and reporting.
• Support production of other services to ensure a unified service experience.

Skills

Finnish language

English language

Customer service

Coordination

Teamwork

MS Office proficiency

Problem solving

Tools

MS Office

Job description

ISS Palvelut creates spaces where people feel good. We design and deliver a complete service solution for our clients, with a dedicated professional leading the service together with a team.

In Office & Real Estate key account we understand our customers’ business. A core part of our offering in this unit’s account segments is workplace services.

We are recruiting for a Service Coordinator to strengthen our amazing facilities service team in Espoo, Keilaniemi.

As a Service Coordinator you play a key role in creating an excellent service experience for our client. In this multi-service site (reception/security, cleaning, property care, technical and office services) you will be responsible especially for the smooth operation of the reception service, you will hold coordination meetings, inform about changes and develop these areas. You will coordinate related projects, perform administrative tasks and reporting. You will also support the production of other services as part of the service team to ensure a unified and functional service experience for our customers. The position is full-time and permanent. You report to the account manager.

We expect you to have suitable education and experience in customer service roles. You are not fazed by rapid changes; as a solution-focused professional you can operate in changing situations. You communicate fluently in Finnish and English with a friendly service attitude. You have good IT skills and especially up-to-date MS Office proficiency. You are precise, independent and have good teamwork skills. Project experience is a clear advantage. You are open to learning new things and creating an excellent service experience is your passion.

We offer a versatile role in a key account with great colleagues. You will have opportunities to learn and develop our operations. We also provide comprehensive training and career development opportunities based on your interest and motivation.

Come join us to build your ISS career path and help create spaces where people feel good.

We, ISS Finland, are part of a world-leading property and facility services company operating in over 30 countries. In Finland, there are over 7,300 ISS people and we operate nationwide. Our purpose is to create spaces where people feel good, through cleaning, property, restaurant and workplace services.

Our climate target is to be carbon neutral by 2040, and as an ISS member you will have a meaningful role in helping to achieve this goal and protect our shared environment.