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We are looking for a Change and Release Manager to be part of our Nestlé Nespresso Digital Tech Team.

Position Snapshot

• Type of Contract: Permanent.
• Type of work: Hybrid.
• Work Language: Fluent Business English.

The Role

As a Change and Release Manager, you’ll plan, implement, and control system and application updates, ensuring minimal disruption. You’ll own the entire change and release lifecycle, collaborating with development, QA, and infrastructure teams to guarantee proper testing, documentation, and scheduling. From creating release plans to managing approvals and resolving conflicts, you’ll keep everything on track. Your role goes beyond execution—you’ll monitor success, track KPIs, and lead post-implementation reviews, continuously improving processes for better efficiency. You’ll also act as the bridge between Digital Tech, Product teams, business stakeholders, and external vendors, aligning everyone to deliver seamless changes.

In This Role, You Will:

• Oversee and coordinate the global change management and release management processes for Nespresso's digital landscape, ensuring that IT system changes and software releases are conducted in a controlled and authorized manner.
• Develop and execute comprehensive change management and release plans that encompass timelines, resource allocation, and budget management, while ensuring effective communication and collaboration with key stakeholders.
• Analyze the potential impact of changes on business operations, systems, and processes, identifying and mitigating risks to minimize disruptions during IT changes and software releases.
• Conduct meetings with the Change Advisory Board (CAB) for higher-risk changes, track the progress of changes and releases, and ensure timely and budget-compliant delivery.
• Perform post-implementation and post-release reviews to assess the success of changes and releases, continuously identifying areas for improvement to enhance future processes.
• Engage and communicate effectively with stakeholders throughout the change and release process, providing clear and timely updates, addressing concerns, and ensuring stakeholder involvement.
• Maintain a deep understanding of the organization's IT infrastructure, Agile/DevOps methodologies, and product-based operations to effectively manage changes and provide necessary technical support.
• Strive for continuous improvement by evaluating outcomes, gathering feedback, and systematically reviewing failed changes to implement lessons learned and enhance change practices.
• Embrace automation and rethink approval models to streamline processes, reduce manual tasks, and develop a shift-left approach, while also creating and maintaining a training program for users and tracking key performance indicators (KPIs) to ensure success.

What We’re Looking For:

• Change and Release Management Expertise: Strong knowledge and experience (10+ years of related experience) in change and release management methodologies, frameworks, and best practices are essential. This includes understanding the process lifecycle, impact assessment, communication strategies, and adoption techniques. It’s required that the candidate has experience in DevOps Change&Release.
• Team Leadership and Development: Strong leadership skills are essential to motivate, guide, and develop your team. A great leader fosters a collaborative and high-performing environment, ensuring team members feel supported and empowered to excel in their roles.
• Digital Tech and Business Understanding: A solid understanding of both IT systems and business processes is crucial. This allows the Change and Release Manager to assess the impact of changes on various aspects of the organization, identify dependencies, and effectively communicate with both technical and non-technical stakeholders.
• Communication and Influencing Skills: Effective communication is essential for engaging stakeholders, managing expectations, and driving adoption. The ability to communicate clearly, listen actively, and influence others is key to gaining support and buy-in from stakeholders at all levels of the organization.
• Analytical and Problem-Solving Abilities: Strong analytical skills to assess the impact of changes applied in environments, identify potential risks and issues, and develop mitigation strategies. The ability to think critically and solve problems in a dynamic environment is crucial for successful change and release management.
• Collaboration and Relationship-Building: The Change and Release Manager works with cross-functional teams, vendors, and stakeholders from various teams. Building strong relationships, fostering collaboration, and effectively managing conflicts are important for successful change implementation.
• Continuous Learning and Adaptability: The ability to stay updated with industry trends especially DevOps, emerging technologies, and evolving change and release management practices is important. The Change and Release Manager should be adaptable and open to learning, as he needs to adjust her/his approach based on the specific needs and challenges of each change initiative.
• Project Management Skills: Change and release management often involves coordinating complex projects with multiple stakeholders. Experience in project management, including planning, resource management, risk assessment, and stakeholder engagement, is valuable for successfully managing change initiatives.

Extra Skills That Set You Apart:

• Detailed understanding of change, configuration and release management processes based on ITIL.
• Good understanding of incident and problem management processes based on ITIL.
• Good understanding of agile development methodology and DevOps and experience communicating with both management and engineering.

We offer you:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

The Hiring Process:

• Your Application: Submit your application and Talent Acquisition will review it (make ensure your CV is in English as the hiring team is international).
• Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).
• Feedback: After interviews, we provide feedback to all candidates.
• Job Offer: Successful candidates will receive a formal offer.
• Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!

About Nespresso

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.