Jobs in Vitoria Gasteiz, France

Role: Software Support Technician

Sector: Auto ID / SaaS

Job Type: Full Time / Contrato Indefinido

Location: Remote - Spain

Contract Type: Direct employment

WHO WE ARE

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year.

We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe.

LOCATION

This position works under a flexible work model, remote in Spain. International candidates willing to relocate to Spain are also welcome to apply.

WHO YOU ARE

You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. We consider our technical support to be a vital part of the product we sell, and we want it to be the best.

WHAT YOU WILL DO

Working on our Technical Services team, you will help customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications.

• Engage with our customers over email, chat, and phone.
• Provide support to customers by identifying, troubleshooting, and resolving technical issues relating to our BarTender enterprise software and third-party applications.
• Seek assistance from senior technicians or pass the case to them as needed.
• Research and answer questions from resellers and end users about our software’s capabilities.
• Contribute to our Knowledge Base and support articles by identifying and recording the issues that impact our customers.
• Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
• Play a vital role in suggesting improvements to our product.
• Work closely with other departments, including Engineering, IT, QA and Sales.
• Above all, provide a World-Class customer experience.

WHAT WE REQUIRE

• Technical support experience
• Good working knowledge of Windows, applications and printers
• Ability to communicate clearly and effectively in French and English
• Excellent customer service skills
• Ability to quickly learn and work with new software
• Problem-solving ability and active listening skills
• Ability to successfully collaborate with different teams, as well as being self-motivated to work individually

PREFERRED QUALIFICATIONS

• Computer Science Degree or Technology Certification or self-taught

TERMS OF EMPLOYMENT

• This is a full-time position with benefits.
• Contrato Indefinido/ Permanent contract
• Full work from home position within Spain
• You must be able to provide documentation that proves authorization to work in Spain upon hire.

COMPENSATION & BENEFITS

• The salary for this role is €33,000 per year. Competitive salary and half-year bonus based on performance.
• Additional compensation supplement for European languages spoken at a high level and Hybrid work compensation.
• Work in an international, dynamic and passionate environment with a great company culture.
• Join a growing and stable international company.
• Office located in Madrid.
• Company paid Private Medical Insurance and life insurance.
• Flexible compensation benefits program (Transportation card, Lunch tickets etc.).
• Professional training, and development opportunities available.

OUR CULTURE

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.