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Remote IT Support - French Speaking (F/m/d)
Job summary
A leading IT services company is seeking a Remote IT Support professional fluent in French and English, based in Barcelona. The role involves providing remote support primarily to French colleagues while also offering local assistance. The ideal candidate has relevant experience in client support, strong communication skills, and the ability to work under stress. The position includes a hybrid working model and offers international exposure and career development opportunities.
Benefits
Qualifications
- Relevant experience in first and second level support.
- Ability to analyze and repair equipment failures.
Responsibilities
- Provide remote support for incidents and service requests to colleagues in France.
- Provide local support in Spain.
Skills
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TD SYNNEX
Barcelona, Spain
Other
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Yes
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13941514952926822432460
1
23.07.2025
06.09.2025
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We're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. We're a team of 22,000 IT professionals passionate about delivering innovative technology products, services, and solutions worldwide. We are committed to diversity, inclusion, and corporate responsibility.
Job Purpose: The Remote Field Service Engineer (or Remote IT Support) provides 2nd level client support and services. This role collaborates with local IT support teams in France and other departments for incident resolution and service requests, specifically supporting the French business. Tasks include:
- Maintaining end-user devices: identifying, analyzing, and repairing equipment failures.
- Maintaining other equipment like printers, scanners, and warehouse devices.
- Providing training and guidance to end-users for high-quality support.
- Escalating incidents when solutions are unknown or cannot be resolved promptly.
Responsibilities:
- Provide remote support for incidents and service requests to colleagues in France (60%).
- Provide local support in Spain (20%).
Knowledge, Skills, and Experience:
- Fluent in English and French.
- Relevant experience in first and second level support.
- Strong communication and interpersonal skills.
- Ability to work under stress and maintain confidentiality.
- Quick learner of new systems and technologies.
Working Conditions:
- Occasional non-standard hours and on-call availability.
- Office environment with some travel to France.
What’s in it for you?
- A dynamic, multicultural team.
- International exposure and career development opportunities.
- Empowerment and supportive work environment.
- Well-being initiatives and health benefits.
- Hybrid working model and various discounts.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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