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Multilingual IT Service Desk Analyst — Remote (FR/ES)
Résumé du poste
A leading IT service provider in Barcelona is looking for IT support personnel to assist users across Europe. Role entails resolving IT issues, handling queries, and maintaining customer satisfaction. Ideal candidates are fluent in French and Spanish at an advanced level, possess strong communication skills, and have a knack for problem-solving. This position offers full-time or part-time options, annual salary of €20,535.87, and various benefits including remote work options and training opportunities.
Prestations
Qualifications
- You speak French and Spanish at an advanced level.
- You have an advanced level of English.
- You enjoy learning about IT.
- You have a positive, can-do attitude.
- You respect the time schedule and are punctual.
Responsabilités
- Answering and support queries via tools, phone and email.
- Resolving IT issues of partners during office work.
- Documentation and logging of calls on the ticketing tool.
- Maintaining and improving customer satisfaction levels.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.