Multilingual IT Service Desk Analyst — Remote (FR/ES)

Computacenter; Barcelona; A distancia; EUR 21.000; Jornada completa

Descripción de la vacante

A leading IT service provider in Barcelona is looking for IT support personnel to assist users across Europe. Role entails resolving IT issues, handling queries, and maintaining customer satisfaction. Ideal candidates are fluent in French and Spanish at an advanced level, possess strong communication skills, and have a knack for problem-solving. This position offers full-time or part-time options, annual salary of €20,535.87, and various benefits including remote work options and training opportunities.

Servicios

Ticket restaurant (1980€ per year)

Private health insurance after 6 months

300€ performance bonus

7.5 weeks of holidays

Gym discounts, restaurants, car wash

Free online language classes

Formación

• You speak French and Spanish at an advanced level.
• You have an advanced level of English.
• You enjoy learning about IT.
• You have a positive, can-do attitude.
• You respect the time schedule and are punctual.

Responsabilidades

• Answering and support queries via tools, phone and email.
• Resolving IT issues of partners during office work.
• Documentation and logging of calls on the ticketing tool.
• Maintaining and improving customer satisfaction levels.

Conocimientos

Advanced French

Advanced Spanish

Advanced English

Outstanding communication skills

Problem-solving abilities

Descripción del empleo

A leading IT service provider in Barcelona is looking for IT support personnel to assist users across Europe. Role entails resolving IT issues, handling queries, and maintaining customer satisfaction. Ideal candidates are fluent in French and Spanish at an advanced level, possess strong communication skills, and have a knack for problem-solving. This position offers full-time or part-time options, annual salary of €20,535.87, and various benefits including remote work options and training opportunities.