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Customer Care Assistant
Résumé du poste
A leading watch manufacturer is seeking a Customer Care Assistant in Alcobendas, Spain. In this role, you will provide efficient and empathetic support to B2C and B2B customers, ensuring a positive experience. The ideal candidate has at least 1 year of customer service experience, strong communication skills, and proficiency with digital tools. Join our team and help drive continuous improvement while representing our brand values.
Qualifications
- Minimum 1 year of experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Ability to work well under pressure and in a team-oriented environment.
Responsabilités
- Respond to customer inquiries with professionalism and clarity.
- Resolve issues promptly and effectively.
- Log and track customer cases using our CRM tools.
Connaissances
Outils
As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.
- Respond to customer inquiries with professionalism and clarity
- Resolve issues promptly and effectively
- Log and track customer cases using our CRM tools
- Collaborate with other departments to improve customer satisfaction and internal processes
- Collect feedback and suggestions to help drive continuous improvement
- Minimum 1 year of experience in customer service or a similar role
- Excellent verbal and written communication skills
- Ability to work well under pressure and in a team-oriented environment
- Proficiency with digital tools and CRM platforms
- Fluent English is a must
- Knowledge of additional languages is a plus and will be positively valued
Email: empleo@es.swatchgroup.com
Job location: C/ Yuca, 2, 28109 Alcobendas (Madrid Province), Spain
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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