After-Sales Engineer, Rail: Claims & Project Support

Sécheron Hasler Group; Getafe; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading railway technology firm in Madrid seeks an After Sales Engineer to ensure customer satisfaction through project support and claims management. The ideal candidate will possess a Bachelor’s degree and have experience in after-sales or project management within regulated sectors, with fluency in English and Spanish. Responsibilities include managing customer claims and collaborating on technical issues to deliver effective solutions.

Formación

• Fluent in English and Spanish; knowledge of German or French is an advantage.
• Minimum of 2-3 years of experience in after-sales or project management.
• Strong ability to create structured and clear technical documents.

Responsabilidades

• Manage customer claims and provide timely updates.
• Resolve technical issues by coordinating with various teams.
• Support project transfers and maintain product lifecycle.

Conocimientos

Project management

Customer claims management

Technical issue resolution

Interpersonal skills

Technical documentation

Multitasking

Educación

Bachelor’s degree in industrial engineering, telecommunications, or similar

Herramientas

MS Office

ERP systems (Oracle)

CRM or ticketing tools

Descripción del empleo

A leading railway technology firm in Madrid seeks an After Sales Engineer to ensure customer satisfaction through project support and claims management. The ideal candidate will possess a Bachelor’s degree and have experience in after-sales or project management within regulated sectors, with fluency in English and Spanish. Responsibilities include managing customer claims and collaborating on technical issues to deliver effective solutions.