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Customer Support Representative (German & English Speaker)
Descripción de la vacante
A leading talent solutions company in Málaga seeks a bilingual Customer Support Representative fluent in German and English. You'll be the main contact for German-speaking customers, providing exceptional support via various channels. The ideal candidate excels in communication, tech-savvy, and is detail-oriented. A competitive salary, flexible schedule, and opportunities for growth are offered.
Servicios
Formación
- Fluent in German C2 or native-level and English (written and spoken).
- Previous experience in customer support or help desk roles.
- Ability to work in a fast-paced, team-oriented environment.
Responsabilidades
- Provide outstanding customer support via email, chat, and phone.
- Resolve customer issues by identifying problems and offering solutions.
- Maintain detailed records of customer interactions.
Conocimientos
Herramientas
We are looking for a bilingual Customer Support Representative fluent in German and English to join our customer service team. You will be the primary point of contact for our German-speaking customers, ensuring a seamless, high-quality support experience across all communication channels. This role requires strong communication skills, empathy, and a problem‑solving mindset.
- Provide outstanding customer support via email, chat, and phone in both German and English.
- Resolve customer issues by identifying problems, offering solutions, and ensuring follow‑up.
- Maintain detailed and accurate records of customer interactions using our CRM tools.
- Collaborate with internal teams (product, technical support, logistics, etc.) to resolve complex issues.
- Help maintain and update customer support documentation and FAQs in both languages.
- Monitor customer feedback and share insights to improve the overall customer experience.
- Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
- Fluent in German C2 or native‑level and English (written and spoken).
- Previous experience in customer support, call center, or help desk roles.
- Strong written and verbal communication skills.
- Ability to work in a fast‑paced, team‑oriented environment.
- Tech‑savvy with proficiency in tools like Zendesk, Salesforce, Intercom, or similar platforms.
- Excellent problem‑solving skills and attention to detail.
- Experience in e‑commerce, SaaS, or technology‑based companies is a plus.
- Basic knowledge of CRM systems and support software.
- Ability to handle technical queries or escalations appropriately.
- Familiarity with KPIs and service‑level targets.
- Competitive salary and benefits package.
- Flexible work schedule
- Training and development opportunities.
- A supportive, inclusive, and international work environment.
- Opportunities to grow within a fast‑scaling organization.
If you're passionate about customer service and fluent in both German and English, we'd love to hear from you!
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.