Wholesale Operations Specialist - PVH (Calvin Klein & Tommy Hilfiger) - Madrid

AWWG; Madrid; On-site; EUR 25,000 - 35,000; Full time

Job summary

AWWG in Madrid, Spain is looking for a Customer Service Support professional to assist in maintaining high standards for customers in Spain and Portugal. This role involves ensuring accurate order management, customer data handling, and effective reporting.

The ideal candidate should have at least 1 year of experience in a similar role, possess advanced English skills (B2), and demonstrate good proficiency in Excel. A proactive and adaptable mindset is crucial for success.

Qualifications

• Minimum 1 year experience in a customer service or order management role.
• Ability to efficiently manage customer data and orders.
• Proficient in reporting and trend analysis.

Responsibilities

• Assist with customer creation and data management.
• Help in raising and monitoring sales orders using SAP.
• Support reports to track performance for improvement.
• Manage claims and resolve issues for wholesale customers.

Skills

Customer Master Data Management

Order Management

Returns Management

Reporting

Claims Management

Advanced English (B2)

Excel

Job description

Who We Are

At AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group. With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal). AWWG currently has over 3,500 points of sale, a presence in 86 countries globally, and a workforce of more than 4,500 employees of 79 nationalities. As a global retail platform, the Group is committed to constant evolution and to creating brand equity by transformation, in line with the changes, challenges, and inherent needs of the industry. The three iconic brands are unified as part of AWWG while each maintains its own strong DNA and values, built up over thirty years in the retail sector with strong design teams, product development, and brand enhancement. AWWG continuously evolves, pushing the limits and defying the status quo to create value through innovative, aspirational, and sustainable products that prioritize excellence, craftsmanship, differentiation, and quality.

The Project

Supporting the Customer Service team in ensuring the highest quality standard for our customers in Spain and Portugal, supporting their wholesale business through effective and efficient processes and helping them to achieve their sales goals and objectives.

Responsibilities

• Customer Master Data: Helping with initiating and monitoring new customer creations/amendments according to Sales instructions.
• Order Management: Helping with raising Sales Orders as well as ensuring and monitoring that orders are dispatched and received correctly and integrated in SAP.
• Returns Management: Assisting when making sure that return orders for faulty or commercial reason are raised according to agreed conditions
• Reporting: Supporting with the creation of weekly/monthly/ad hoc reports to monitor performance in order to identify trends and deviations
• Claims Management: Helping with collecting, investigating and resolving incidences, as the main contact for wholesale customers

Job Competences

• At least 1 year of experience in a similar role.
• Advanced level of English (B2).
• Good level of Excel.

What do we expect from you?

• Adaptability/Flexibility
• Results Orientation
• Teamwork
• Client Focus
• Communication
• Proactivity