Warehouse Supervisor Outbound

Jd.Com; Getafe; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

JD Logistics is seeking a seasoned outbound operations supervisor to oversee daily shift activities in a high‑volume e‑commerce environment in Madrid. You will lead Team Leaders and operators, manage real‑time labor reallocation, and ensure on‑time packing and staging to meet courier departure deadlines.

Key expectations include maintaining low packing errors, coordinating with dock dispatchers, and enforcing safety and process standards across all outbound aisles.

Formación

• Proven operational experience supervising picking, packing, and sorting lines in high‑volume hubs.
• Strong hands‑on experience with WMS, pick‑to‑light/put‑to‑wall systems, RF scanners and automated sorting conveyors.
• Fluent in English and Spanish for reporting and staff direction.
• Flexible with shift rotations to support 24/7 operations.

Responsabilidades

• Oversee daily outbound shift operations to hit speed and accuracy targets.
• Lead outbound shift Team Leaders and operators, reallocating labor in real time.
• Enforce compliance with the Madrid logistics collective agreement and safety standards.
• Coordinate with dock dispatchers to ensure packed, containerized, and staged orders before departures.

Conocimientos

Outbound Leadership

WMS Experience

RF Scanners

Process Auditing

Herramientas

WMS

Pick-to-light/put-to-wall

RF Barcode Scanners

Automated Sorting Conveyors

Descripción del empleo

Descripción del trabajo

About Us

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the worlds leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

The Mission & Core Scope

• The Mission: Supervise daily outbound shift operations (order batching, picking, packing, wall-sorting, and staging), ensuring all customer orders are processed with maximum speed and accuracy to hit strict courier departure deadlines.


• The Scope: You will directly lead outbound shift Team Leaders and fulfillment operators, managing real-time labor reallocation across picking and packing cells, clearing physical flow bottlenecks, and enforcing compliance with Convenio Colectivo de Logística de Madrid.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• Outbound SLA & UPH Throughput: Manage shift execution to consistently hit or exceed corporate targets for units-per-hour (UPH) picking, packing efficiency, and parcel sortation.


• Quality & Defect Elimination: Maintain near-zero packing error, mislabeling, and shipping discrepancy rates through active floor coaching and real-time process auditing.


• Floor Leadership & Safety: Oversee daily staff scheduling, shift handovers, and operator safety compliance, fostering a proactive safety culture (PRL) and high team morale across all outbound aisles.


• Carrier Cut-Off Compliance: Coordinate closely with dock dispatchers to guarantee 100% of prioritized order batches are completely packed, containerized, and staged before strict vehicle departure windows close.

Position Requirements

• Outbound & High-Velocity Logistics Competence: Proven operational experience supervising picking, packing, and sorting lines within a high-volume e-commerce fulfillment center, fast-paced 3PL hub, or retail distribution network.


• Systems & Automation Literacy: Strong, hands-on experience utilizing Warehouse Management Systems (WMS), pick-to-light/put-to-wall systems, RF barcode scanners, and automated sorting conveyor arrays.


• Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear reporting to international managers and fluent direction of local floor staff.


• Operational Flexibility: High adaptability regarding shift rotations (including early mornings, late evenings, or weekend shifts) required to support a 24/7 infrastructure launch.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.