Warehouse Supervisor Outbound

JD.COM; Getafe; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

JD Logistics, the logistics arm of JD.com, is seeking an outbound operations supervisor to lead daily shift teams in a high-velocity e-commerce fulfillment center in Madrid, ensuring orders move quickly and accurately.

You will supervise team leaders and frontline operators, manage real-time labor reallocation, enforce safety and quality standards, and coordinate with dock dispatchers to hit strict departure cut-offs.

Formación

• Experience supervising outbound logistics in high-volume fulfillment centers.
• Hands-on with Warehouse Management Systems (WMS), RF scanners and automation.
• Fluent in English and Spanish to report to international managers and lead local staff.

Responsabilidades

• Supervise outbound shift operations, including batching, packing, wall-sorting, and staging.
• Directly manage Team Leaders and frontline staff, reallocating labor in real time to avoid bottlenecks.
• Ensure 100% on-time departures by coordinating with dock dispatchers and enforcing safety and quality standards.

Descripción del empleo

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

The Mission & Core Scope

• The Mission: Supervise daily outbound shift operations (order batching, picking, packing, wall-sorting, and staging), ensuring all customer orders are processed with maximum speed and accuracy to hit strict courier departure deadlines.
• The Scope: You will directly lead outbound shift Team Leaders and fulfillment operators, managing real-time labor reallocation across picking and packing cells, clearing physical flow bottlenecks, and enforcing compliance with the Convenio Colectivo de Logística de Madrid.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• Outbound SLA & UPH Throughput: Manage shift execution to consistently hit or exceed corporate targets for units-per-hour (UPH) picking, packing efficiency, and parcel sortation.
• Quality & Defect Elimination: Maintain near-zero packing error, mislabeling, and shipping discrepancy rates through active floor coaching and real-time process auditing.
• Floor Leadership & Safety: Oversee daily staff scheduling, shift handovers, and operator safety compliance, fostering a proactive safety culture (PRL) and high team morale across all outbound aisles.
• Carrier Cut-Off Compliance: Coordinate closely with dock dispatchers to guarantee 100% of prioritized order batches are completely packed, containerized, and staged before strict vehicle departure windows close.

Position Requirements

• Outbound & High-Velocity Logistics Competence: Proven operational experience supervising picking, packing, and sorting lines within a high-volume e-commerce fulfillment center, fast-paced 3PL hub, or retail distribution network.
• Systems & Automation Literacy: Strong, hands-on experience utilizing Warehouse Management Systems (WMS), pick-to-light/put-to-wall systems, RF barcode scanners, and automated sorting conveyor arrays.
• Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear reporting to international managers and fluent direction of local floor staff.
• Operational Flexibility: High adaptability regarding shift rotations (including early mornings, late evenings, or weekend shifts) required to support a 24/7 infrastructure launch.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.