Warehouse Exception Resolver – Inventory & WMS Specialist

JD.COM; Madrid; On-site; EUR 30,000 - 42,000; Full time

Job summary

JD Logistics, the logistics arm of JD.com, seeks an agile Warehouse Exception Handler in Madrid to own real-time operational anomalies and safeguard inventory integrity.

You will resolve damaged stock, unscannable barcodes, missing items, and WMS discrepancies by coordinating with floor supervisors, ICQA, and IT/WMS support to keep fulfillment moving and compliant with quality standards.

Qualifications

• Prior experience in warehouse problem-solving or exception handling in a high-volume fulfillment center or 3PL hub.
• Strong hands-on proficiency with WMS, RF scanners, barcode troubleshooting tools, and basic MS Excel/data entry.
• Fluency in English is mandatory; Spanish/Italian is a plus; Mandarin is a strong plus.
• Ability to work flexible shifts (early mornings, late evenings, or rotation) to support launch requirements.

Responsibilities

• Identify, investigate, and resolve real-time warehouse operational exceptions (damaged stock, unscannable barcodes, missing items, WMS discrepancies).
• Act as first line of defense for floor anomalies across Inbound, Outbound and Sorting, coordinating with floor supervisors, ICQA and IT/WMS support.
• Maintain absolute inventory integrity by updating system stock and performing root-cause investigations for discrepancies.
• Log exception types in the WMS and provide weekly data feedback to department leads to prevent recurrence.

Skills

English fluency

Problem solving

Logistics optimization

Flexibility

Tools

WMS systems

RF scanners

Barcode troubleshooting

MS Excel

Job description

JD Logistics, the logistics arm of JD.com, seeks an agile Warehouse Exception Handler in Madrid to own real-time operational anomalies and safeguard inventory integrity.

You will resolve damaged stock, unscannable barcodes, missing items, and WMS discrepancies by coordinating with floor supervisors, ICQA, and IT/WMS support to keep fulfillment moving and compliant with quality standards.