VIP Manager (Nightshift)

NDA; España; Remote; EUR 42.000 - 70.000; Vollzeit

Benefits dieser Stelle

Remote work

International project

Career growth opportunities

Zusammenfassung

match is a recruiting agency seeking a Vip Manager for an international iGaming client. The role focuses on managing a VIP portfolio, driving deposits and retention, reactivating inactive players and delivering personalized offers.

You will engage high-value clients via chats and calls, aiming to maximize deposits and activity while reporting results. Remote work is offered with a 5/2 schedule and hours aligned to Moscow time, enabling participation in an international project with growth

Qualifikationen

• Languages: Advanced English and Spanish.
• Experience in direct, active or cross selling will be an advantage.
• Experience in chatting/on calls with customers and identifying needs is valuable.
• Strong communication skills in chats and on calls.

Aufgaben

• Manage a portfolio of VIP clients, retaining, developing and increasing deposits.
• Reactivate inactive players through timely contact and understanding reasons for missing deposits.
• Build long-term relationships with high-value clients and tailor offers.
• Identify client needs and create personalized offers based on interests.
• Proactively cross-sell: present product advantages, novelties and bonuses.
• Handle objections and retain clients at every stage.
• Achieve targets for deposits, retention rate and reactivation rate.
• Provide timely and accurate reporting.

Kenntnisse

VIP client management

Sales experience

Client retention

Cross-selling

Communication skills

Reporting

Jobbeschreibung

match is a recruiting agency made up of experienced professionals dedicated to helping leading IT and Digital companies find the right talent. Our mission is to align your skills and expectations with the perfect opportunity — helping you land your dream job.

One of our key clients — an international company in iGaming sector — is currently seeking a Vip Manager to join their growing team.

Key Responsibilities:

• Managing a portfolio of VIP clients: retaining, developing and increasing their deposit activity;
• Reactivating inactive players - timely contact, identifying the reasons behind missing deposits and bringing the client back into play;
• Working with high-value clients: building long-term partnership relations and an individual approach to each;
• Identifying client needs and creating personalized offers based on their interests;
• Proactive outreach and cross-selling: presenting product advantages, novelties and bonuses tailored to each client;
• Handling objections and retaining the client at every stage;
• Achieving targets for deposits, Retention Rate and Reactivation Rate;
• Timely and accurate reporting.

Qualification:

• Languages: Advanced English and Spanish
• Experience in sales (direct, active or cross-sell) is a key advantage; a focus on results and revenue matters;
• Experience in client retention and reactivation, and working with VIP or high-value segments;
• Strong communication skills in chats and on calls - the ability to listen, identify customers’ needs and “pain”, and hold a natural, genuine conversation;
• Commercial mindset: the ability to see a client’s potential and initiate actions that increase their activity;
• Responsibility, self-reliance and a strong focus on results.

Qualification:

• Experience in direct, active or cross selling will be an advantage;
• Experience in chatting/on calls with customers (the ability to communicate intelligently, listen to the needs and “pain” of customers is a true art that we value highly!);
• Responsibility and focus on results.

What we offer:

• Working schedule: 5/2, working hours are 05:00-14:00 Moscow time;
• Remote work;
• Work in a continuously growing international project;
• Opportunity for rapid horizontal and vertical career growth.