Village Operations & Facilities Coordinator

The Bicester Village Shopping Collection; Las Rozas de Madrid; On-site; EUR 34,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Employee discounts across villages

Private medical and dental cover

Referral bonus

Job summary

The Bicester Collection’s Las Rozas Village is seeking a Village Operations & Services Coordinator to help ensure efficient, safe, and seamless daily operations. You’ll support facilities management, maintenance, security, cleaning, landscaping, sustainability, and contracted services, coordinating activities through Planon.

You will partner with internal teams and external providers to maintain Village standards, drive continuous improvement, and leverage digital tools for operational

Qualifications

• Minimum two years’ experience in Facilities Management, Real Estate or comparable operational environment.
• Good understanding of buildings, equipment, assets and maintenance in retail or commercial settings.
• Fluent in written and spoken English.
• Experience with Planon or CAFM systems is advantageous.
• Recognised health & safety qualification or sustainability training is valued.

Responsibilities

• Coordinate day-to-day facilities maintenance activities across the Village using Planon.
• Maintain asset registers, manuals, warranties and preventive maintenance instructions.
• Act as primary contact for external maintenance providers and partners.
• Support security, cleaning, landscaping and other contracted services to meet Village standards.
• Collect and analyse energy and water data; support dashboards and reporting.
• Monitor health & safety compliance and contribute to safe systems of work.
• Process purchase orders, support budget tracking and supplier administration.

Skills

Facilities management

Operations coordination

Stakeholder collaboration

Data analysis

English proficiency

AI tools usage

Education

Health & safety qualification

Tools

Planon

CAFM software

Job description

The Bicester Collection’s Las Rozas Village is seeking a Village Operations & Services Coordinator to help ensure efficient, safe, and seamless daily operations. You’ll support facilities management, maintenance, security, cleaning, landscaping, sustainability, and contracted services, coordinating activities through Planon.

You will partner with internal teams and external providers to maintain Village standards, drive continuous improvement, and leverage digital tools for operational