Senior Operations Specialist, Marketplace

Bolt; Madrid; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Stock options

Wellness program

Annual sabbatical after 5 years

Job summary

Bolt is hiring a Senior Operations Specialist to own the Spain marketplace within the Rides & Marketplace domain, overseeing supply, demand, pricing and interventions to improve conversion, GMV and margins.

You will work with City Owners, Fleet & Vehicles, Growth, Marketing and Product, using AI tools to automate workflows and guide strategic city-level plans. This role combines analytical rigor with hands-on execution in a hybrid setup.

Qualifications

• 3–4+ years in analytical/commercial/project-leadership roles.
• Strong financial acumen with P&L, margins, and business cases.

Responsibilities

• Own Spanish marketplace end-to-end; monitor supply/demand and act on imbalances.
• Lead city-level analyses and dashboards to diagnose issues across supply, demand, pricing and conversion.
• Collaborate with HQ analysts to benchmark market health and maintain dashboards for key metrics.

Skills

Analytical thinking

Financial acumen

Data visualization

Excel/Sheets

Education

Bachelor's degree or higher

Tools

Looker

Tableau

Job description

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.
From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.
And we’re just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you’ll learn fast alongside some of the best people in the industry.
• Join one of Europe’s leading technology companies, backed by world‑class investors including Sequoia.

About The Role

We’re hiring a Senior Operations Specialist to own marketplace performance across Spain within the Rides & Marketplace domain. This is a hands on, commercially driven role that combines personal ownership of the most complex city and marketplace problems.
You’ll set the analytical and operational standard for the cities, decide where the team spends its time, and make sure the interventions that ship actually move supply, demand and marketplace health. You will report to the Operations Manager and work closely with local teams (City Owners and Fleet & Vehicles domain) and cross‑functional teams including Growth, Marketing, Product teams. You’ll shape and deliver city level strategy across pricing, incentives, supply engagement and operational initiatives.

Main Tasks And Responsibilities

• Own the Spanish marketplace end-to-end and set its strategic direction — monitor supply and demand across all cities, anticipate imbalances before they materialise. Turn insights into measurable operational actions, leading initiatives across pricing, incentives, driver engagement, and supply‑and‑demand balancing. Make these calls independently, backed by a clear business case and quantified impact on conversion, GMV, and margin.
• Own weekly, monthly and quarterly performance reviews and senior stakeholder updates; lead and conduct complex city-level analysis, using data, models, dashboards and structured hypotheses to diagnose issues across supply, demand, pricing and conversion. Identify performance risks early and suggest corrective actions based on data.
• Contribute to competitive intelligence and market‑share work, partnering weekly with HQ analysts to review market health — benchmarking competitors, surfacing useful insights and second‑order effects, and helping maintain the dashboards and reports on key marketplace metrics (rides volume, supply availability, conversion rate, GMV, unit economics) that turn data into clear recommendations for stakeholders.
• Step into broader ownership when needed, bringing structure and calm to ambiguous, high‑pressure, or crises (e.g. sharp market‑share moves, supply shocks, regulatory changes).
• Develop tools and help City Owners in the planning and forecasting for Spain. Support in the target‑setting, build scenario models, track OKR progress, and develop the strategies needed to hit business objectives.
• Use AI tools (e.g. Claude, ChatGPT, Cursor) to build automations and streamline how the team works — spotting repetitive or manual workflows and turning them into faster, AI‑powered processes, as local initiatives or scaled into regional projects.

About You

• You have 3–4+ years of experience in an analytical, commercial, or project‑leadership role — consulting, operations, strategy, analytics, a startup, or your own venture. What matters most is that you’ve owned outcomes, made your own calls, and delivered under uncertainty.
• You have strong financial acumen — you’re comfortable working with financial data and confident with concepts such as unit economics, P&L, margins, and business cases. You use this to drive pricing, investment, and planning decisions, not just to report on them.
• You have advanced analytical and modelling skills — you build complex models and dashboards, identify non‑obvious performance drivers and second‑order effects, and translate data into clear, quantified recommendations. You’re skilled with Excel or Google Sheets; experience with BI tools like Looker or Tableau is a plus.
• You are comfortable using and experimenting with AI tools (e.g. Claude, ChatGPT, Cursor) to build automations and work smarter. Prior experience building AI automations isn’t required — what matters is the curiosity and confidence to explore, discover, and adopt new automation tools on your own.
• You take real ownership and stay composed under uncertainty — you act proactively in high‑impact situations and, rather than waiting for a playbook or perfect clarity, form a view and make the call when only part of the information is available, adjusting as you go.
• You are an excellent communicator in both Spanish and English (written and spoken), able to present confidently to senior internal and external audiences.
• You hold a Bachelor’s degree or higher in Economics, Business, Finance, Engineering, or a related analytical field.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1‑month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in‑person collaboration with our hybrid model, including at least 12 monthly in‑office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.