Merchant and Technical Support Agent with German

Planet; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

Planet is seeking a Payments Operations Support to join its team in Madrid, Spain. This role involves providing exceptional customer service and supporting international clients with queries related to payments and funding. Candidates must have strong communication skills in English and German, along with experience in a customer support or financial services role.

The position also offers a hybrid work model, requiring three days a week in the office. Ideal applicants are enthusiastic, detail-oriented, and able to thrive in a fast-paced environment.

Formación

• Experience in a similar customer support/administrative role.
• Previous experience in Financial Services/Payments operations is advantageous.
• Must display initiative and a common-sense approach.

Responsabilidades

• Provide excellent customer service by responding quickly to customer queries.
• Run all aspects of customer and financial support across various platforms.
• Resolve issues/queries by interacting with other colleagues/departments.
• Adapt to a fast-moving environment in a proactive and team-focused manner.

Conocimientos

Proficient spoken and written English

B2 Level of German

Excellent communication skills

Good analytical and numerical skills

Moderate-level Microsoft Excel

Descripción del empleo

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax‑free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and headquartered in London, we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

We are recruiting for a Payments Operations Support role to join our Payments Support team. The primary function of this role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.

What You Will Do

• Provide excellent customer service by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing requests, and report generation in line with established SLAs.
• Run all aspects of customer and financial support across a number of IT platforms, internal departments and external partners/merchants.
• Resolve issues/queries by interacting and communicating with other colleagues/departments.
• Adapt to a fast‑moving environment in a proactive and team‑focused manner.
• Perform any other duties that may be required.
• Support inbound and outbound calls.
• Work 24/7 in shift bases on business needs.

Who You Are

Modest: putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them.

Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together.

Enthusiastic: Eager to learn and a passion for Customer Care.

What You Will Need To Bring

• Proficient spoken and written English.
• B2 Level of German is mandatory (French is a plus).
• Experience in a similar customer support/administrative role.
• Excellent communication skills.
• Previous experience in Financial Services/Payments operations is advantageous.
• Good analytical and numerical skills, detail oriented.
• Moderate-level Microsoft Excel.
• Ability to be flexible within a fast‑growing global company.
• Must display initiative and a common-sense approach.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

We embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow an individual to perform the essential functions of this role successfully.