Vendor Query Specialist (German/Spanish) – Hybrid

Accenture; Madrid; Híbrido; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Private medical insurance

Learning and development opportunities

Descripción de la vacante

Accenture in Madrid, Spain, is seeking a Vendor Query team member to manage supplier requests in German and Spanish, acting as the primary contact between suppliers and the Delivery Center in Chennai. The role focuses on timely, accurate responses and collaboration with India-based teams to ensure a high-quality service.

The ideal candidate is fluent in German and Spanish, customer-oriented with strong communication skills, and capable of prioritizing multiple tasks in a dynamic, multicultural

Formación

• Preferably a university degree or equivalent, especially with a focus on Administration. Alternatively, equivalent working experience in an operational process.
• Fluent in German and Spanish, both in the spoken and written form. English is a plus.
• Highly customer oriented, with empathy and strong interpersonal skills.
• Proactivity, can-do attitude and ability to prioritize and multi-task.
• Good communication and collaboration skills, able to work with multicultural and remote teams.
• Advanced MS Office.

Responsabilidades

• Answer supplier requests received in German and Spanish by email, and also by phone (approx. 5% of the workload).
• Work closely with the Delivery Center teams in India (Payments and Invoice Processing) to resolve vendor queries and ensure accurate and timely processing.
• Collaborate with the Vendor Query team in India to align on processes, share knowledge and ensure a consistent service across locations.
• Identify recurring issues and propose quality improvements to reduce noise and query volumes.
• Ensure proper follow-up and resolution of supplier requests, keeping the relevant stakeholders informed.

Conocimientos

Customer focus

Empathy

Proactivity

Collaboration

Multitasking

Communication skills

MS Office

Educación

University degree or equivalent (Administration focus)

Herramientas

MS Office

Descripción del empleo

Accenture in Madrid, Spain, is seeking a Vendor Query team member to manage supplier requests in German and Spanish, acting as the primary contact between suppliers and the Delivery Center in Chennai. The role focuses on timely, accurate responses and collaboration with India-based teams to ensure a high-quality service.

The ideal candidate is fluent in German and Spanish, customer-oriented with strong communication skills, and capable of prioritizing multiple tasks in a dynamic, multicultural