PTP - Procure to Pay

Accenture; Madrid; Híbrido; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Private medical insurance

Learning and development opportunities

Descripción de la vacante

Accenture in Madrid, Spain, is seeking a Vendor Query team member to manage supplier requests in German and Spanish, acting as the primary contact between suppliers and the Delivery Center in Chennai. The role focuses on timely, accurate responses and collaboration with India-based teams to ensure a high-quality service.

The ideal candidate is fluent in German and Spanish, customer-oriented with strong communication skills, and capable of prioritizing multiple tasks in a dynamic, multicultural

Formación

• Preferably a university degree or equivalent, especially with a focus on Administration. Alternatively, equivalent working experience in an operational process.
• Fluent in German and Spanish, both in the spoken and written form. English is a plus.
• Highly customer oriented, with empathy and strong interpersonal skills.
• Proactivity, can-do attitude and ability to prioritize and multi-task.
• Good communication and collaboration skills, able to work with multicultural and remote teams.
• Advanced MS Office.

Responsabilidades

• Answer supplier requests received in German and Spanish by email, and also by phone (approx. 5% of the workload).
• Work closely with the Delivery Center teams in India (Payments and Invoice Processing) to resolve vendor queries and ensure accurate and timely processing.
• Collaborate with the Vendor Query team in India to align on processes, share knowledge and ensure a consistent service across locations.
• Identify recurring issues and propose quality improvements to reduce noise and query volumes.
• Ensure proper follow-up and resolution of supplier requests, keeping the relevant stakeholders informed.

Conocimientos

Customer focus

Empathy

Proactivity

Collaboration

Multitasking

Communication skills

MS Office

Educación

University degree or equivalent (Administration focus)

Herramientas

MS Office

Descripción del empleo

We transform our clients' operations through technology and data thanks to a team of over 801,000 people worldwide. If you feel you can take on the challenge and would like to join a Great Place To Work®, Accenture is your place.

We are looking for a Vendor Query team member who will be responsible for managing and responding to supplier requests, acting as a key point of contact between suppliers and the Delivery Center in Chennai (India). The main objective of the role is to ensure the timely and accurate resolution of vendor queries received in German and Spanish, enhancing supplier satisfaction while collaborating closely with the Delivery Center teams (Payments and Invoice Processing) and the Vendor Query team in India.

Major tasks and responsibilities

• Answer supplier requests received in German and Spanish by email, and also by phone (approx. 5% of the workload).

• Work closely with the Delivery Center teams in India (Payments and Invoice Processing) to resolve vendor queries and ensure accurate and timely processing.

• Collaborate with the Vendor Query team in India to align on processes, share knowledge and ensure a consistent service across locations.

• Identify recurring issues and propose quality improvements to reduce noise and query volumes.

• Ensure proper follow-up and resolution of supplier requests, keeping the relevant stakeholders informed.

Work relations

• Delivery Center in India – Payments team, Invoice Processing team and Vendor Query team.

• Suppliers / Vendors.

• Internal Delivery and Operations teams.

#LI-EU

Qualifications

• Preferably a university degree or equivalent, especially with a focus on Administration. Alternatively, equivalent working experience in an operational process.

• Fluent in German and Spanish, both in the spoken and written form. English is a plus.

• Highly customer oriented, with empathy and strong interpersonal skills.

• Proactivity, can-do attitude and ability to prioritize and multi-task.

• Good communication and collaboration skills, able to work with multicultural and remote teams.

• Advanced MS Office.

Key Competencies

• Customer Focus.

• Empathy.

• Proactivity.

• Collaborates.

Benefits and Compensation

At Accenture, a company recognized as a Great Place to Work®, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection needed to work effectively with our teams and clients. This connection helps us foster our culture of inclusion and diversity and has contributed to our recognition by Refinitiv as the world's most diverse company.

In addition, we offer a wide range of benefits, including:

• Private medical, life, and accident insurance

• Medical services and well-being programs

• Flexible benefits program and employee share purchase plan

• Flexibility programs (working hours, additional days off, holidays, etc.)

• Personalized learning and development path

• Sustainability initiatives and the Accenture Foundation

• Employee diversity networks

• Additional benefits, including a Bankinter office with special conditions