Vault CRM Configuration Specialist — Life Sciences Impact

BASE life science; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Ongoing learning & development

Modern work setup

Recognition of performance

Descripción de la vacante

BASE life science is seeking a Vault CRM Configuration Specialist to configure and maintain Vault CRM environments for pharma clients, working with global teams.

You will handle tickets, plan Vault releases, and support core commercial capabilities including CLM, Engage, and sample management. This role is based in Spain and requires hands-on Vault experience and strong English communication.

Formación

• Hands-on CRM configuration experience.
• Vault CRM Administrator certification or equivalent preferred.
• Knowledge of pharma commercial processes and CRM's role.
• Awareness of GDPR/compliance requirements (PDMA, transparency).
• Experience in ITSM or managed services with ticket handling.

Responsabilidades

• Configure and maintain Vault CRM environments for pharma clients (objects, fields, layouts, security).
• Handle support tickets and change requests from triage to closure.
• Plan and run Vault release readiness for annual general releases; perform impact analysis and regression testing.
• Configure core commercial capabilities (call reporting, account/territory management, Approved Email, CLM, Engage, sampling).
• Migrate clients from legacy Vault to Vault CRM when needed; document changes for audit.

Conocimientos

CRM configuration

Vault platform knowledge

Regulatory compliance

ServiceNow

Analytical skills

English communication

Educación

Vault CRM Administrator certification

Herramientas

ServiceNow

Descripción del empleo

BASE life science is seeking a Vault CRM Configuration Specialist to configure and maintain Vault CRM environments for pharma clients, working with global teams.

You will handle tickets, plan Vault releases, and support core commercial capabilities including CLM, Engage, and sample management. This role is based in Spain and requires hands-on Vault experience and strong English communication.