Underwriting Operations Technician – Digital (German Speaking)

Chubb Insurance Hong Kong; Madrid; Híbrido; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

32 days vacation per year

2 days home-office + flexible days

Home office allowance

Private medical insurance

Pension plan

Stock purchase plan

Learning & Development program

Descripción de la vacante

Chubb European Group SE Spanish Branch in Madrid, Spain, seeks an Underwriting Operations Technician – Digital (German Speaking) to support AI-assisted underwriting and ensure accurate P&C submissions. The role requires attention to detail, analytical thinking, and fluency in German and English.

Responsibilities include validating AI-extracted data, handling complex submissions, drafting policy documents, and collaborating with underwriters and brokers to improve processes.

Formación

• Attentive to detail and analytical thinking.
• Fluent in German and English.
• Good communication and proactive mindset.
• Experience in insurance or underwriting operations preferred.
• Comfort with data, systems and exceptions.
• Collaborative and eager to learn new technology and processes.
• Proficiency with Ms Excel and AI tools.

Responsabilidades

• Review and validate AI-extracted submission data against broker documents.
• Process complex or non-standard submissions requiring human judgment.
• Prepare and quality-check policy documentation within SLAs.
• Triage exception queues and resolve issues flagged by automated systems.
• Support escalation of higher-risk submissions and fraud indicators.
• Contribute to continuous improvement by identifying process gaps and automation enhancements.
• Participate in testing and validating AI workflow changes.
• Produce reporting and maintain accurate records for governance and compliance.
• Work closely with underwriters, brokers, and internal teams to support efficient operations.

Conocimientos

German language

English language

Ms Excel

AI tools

Insurance / underwriting

Herramientas

Ms Excel

AI tools

Descripción del empleo

Underwriting Operations Technician – Digital (German Speaking)

Madrid, Spain and 1 more

Job Description

As part of Chubb’s Operations Hub for Continental Europe, this role plays a key part in supporting AI-assisted underwriting operations and ensuring the quality, accuracy, and completeness of P&C submissions processed for our underwriters and clients.

This is an excellent opportunity for someone who is detail-oriented, analytically minded, and interested in working at the intersection of insurance operations and emerging technology

Key Responsibilities:

• Review and validate AI-extracted submission data against broker documents.
• Process complex or non-standard submissions requiring human judgment.
• Prepare and quality-check policy documentation within agreed SLAs.
• Triage exception queues and resolve issues flagged by automated systems.
• Support escalation of higher-risk submissions and fraud indicators.
• Contribute to continuous improvement by identifying process gaps and supporting automation enhancements.
• Participate in testing and validating AI workflow changes.
• Produce reporting and maintain accurate records for governance and compliance.
• Work closely with underwriters, brokers, and internal teams to support efficient operations.

Qualifications

• Strong attention to detail and analytical thinking.
• Native/fluent level in German and english, any other european language would be highly valued.
• Good communication skills and a proactive, solution-oriented mindset.
• Experience in insurance or underwriting operations is preferred.
• Ability to work confidently with data, systems, and exceptions.
• A collaborative approach and willingness to learn new technology and processes.
• Proficiency using Ms Excel and AI tools.

What we can offer:

• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Pension plan
• Stock purchase plan
• Employee assistance program
• Comprehensive Learning & Development offer

Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.

Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.

Job Info

• Job Identification 34665
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Processing Services
• Business Unit Spain
• Legal Employer Chubb European Group SE Spanish Branch