Trip Concierge

Travelopia; Barcelona; Híbrido; EUR 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health benefits

Retirement savings plan with company

Generous paid time off & birthday day

Flexible hybrid working schedules

Parental leave and family-supportive

Volunteer time off

Group-wide travel discounts

Descripción de la vacante

Travelopia’s Europe Express is seeking a Trip Concierge to craft tailor-made travel experiences in Barcelona with flexible hybrid work. You will coordinate accommodations, transport, dining, and activities while providing proactive support before, during, and after travel.

Ideal candidates have travel ops/customer service experience, strong English, plus additional European languages. Expect 1 day in the office weekly in low season and 2 days in high season.

Formación

• Experience in travel operations, customer service, or after‑sales support.
• Excellent communication skills in English; additional European languages are an advantage.
• Strong attention to detail, organisation, and ability to manage multiple priorities in a fast-paced environment.
• Confident using back-office systems, Microsoft Office, and Amadeus or other GDS platforms.
• Proactive, adaptable, and able to work independently while collaborating with global teams and stakeholders.
• Flexible to support occasional US stakeholder meetings and rotational after-hours/weekend schedule.
• Hybrid role based in Barcelona, with 1 day/week in low season and 2 days/week in high season.
• 8-hour shift, rotational after-hours/weekend schedule with reimbursement where applicable.

Responsabilidades

• Coordinate and confirm all elements of the guest itinerary with suppliers.
• Anticipate client needs and curate seamless journeys to impress guests.
• Ensure bookings are accurate and documentation is error-free.
• Communicate with guests before travel to confirm details and preferences.
• Respond to special requests such as reservations and recommendations.
• Provide frontline support during trips and resolve issues professionally.
• Collaborate with Product, Sales, and Operations for a cohesive guest experience.
• Use feedback to suggest enhancements and process improvements.
• Post-trip, collect feedback and identify actions to elevate future experiences.
• Maintain accurate records of guest communications and preferences.

Conocimientos

English fluency

Multilingual

Attention to detail

Organization

Communication

Microsoft Office

Amadeus or other GDS

Herramientas

Amadeus

Microsoft Office

Descripción del empleo

Europe Express, part of Travelopia, is looking for a passionate Trip Concierge to deliver exceptional, tailor-made travel experiences for our guests. In this customer-focused role, you'll coordinate every detail of a journey, from accommodation and rail travel to sightseeing, dining experiences, and activities, while providing personalized support before, during, and after travel. If you thrive in a fast-paced environment, enjoy building relationships, and love creating memorable travel experiences, we'd love to hear from you.

What we’ll offer:

• Competitive base salary: Euro 26,000 – 29,000per annum /Local Bonus Scheme
• Comprehensive health benefits
• Retirement savings plan with company contributions
• Generous paid time off allowance and birthday day off
• Flexible hybrid working schedules 
• Parental leave and family-supportive policies
• Charity or volunteering time off
• Group-wide travel discounts

What You’ll Do:

• Coordinate and confirm all elements of the guest itinerary (accommodation, transport, rail, excursions, dining experiences, and unique activities) with suppliers.
• Anticipate client needs and go the extra mile to curate seamless, memorable journeys that help you impress the guests and exceed their expectations.
• Ensure all bookings are accurate — aiming for 99% accuracy and error-free documentation completed in a timely manner and fully aligned with the guest’s preferences and expectations.
• Communicate with guests prior to travel to answer questions, confirm details, and gather preferences.
• Respond to special requests such as restaurant reservations, in-destination recommendations, and other personalized services.
• Provide frontline support to guests during their trip, resolving issues efficiently and professionally.
• Collaborate with internal teams (Product, Sales, and Operations) to ensure a cohesive and consistent guest experience.
• Use guest feedback and insights to suggest experience enhancements or process improvements.
• Post-trip, collect feedback and proactively identify actions to elevate future guest experiences.
• Maintain accurate records of guest communications, preferences, and confirmed services.

What you’ll bring:

• Experience in travel operations, customer service, or after-sales support, with a passion for delivering exceptional guest experiences.
• Excellent communication skills in English; additional European languages (Spanish, French, German, or Italian) are an advantage.
• Strong attention to detail, organisation skills, and the ability to manage multiple priorities in a fast‑paced environment.
• Confident using back-office systems, Microsoft Office, and ideally Amadeus or other GDS platforms.
• Proactive, adaptable, and able to work independently while collaborating with global teams and stakeholders.
• Flexible to support occasional US stakeholder meetings and participate in a rotational after‑hours and weekend on‑call schedule.
• Hybrid role based in Barcelona, with office presence of 1 day per week during low season and 2 days per week during high season.
• Monday to Friday, working an 8-hour shift, Participation in a rotational shift after‑hours and weekend support schedule (typically 1‑2 times per month), with reimbursement provided where applicable.

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: [e-mail]

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