Travel Support Executive – Frontline Customer Care

Hbx Group; Ibiza; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

HBX Group in Ibiza seeks a Customer Support Executive to assist Hotelbeds and Bedsonline clients across the full customer journey. You will deliver prompt, accurate solutions within deadlines and quality guidelines.

The role requires fluent English and Turkish, sharp problem-solving, and the ability to manage multiple requests in a fast-paced hospitality environment. Prior contact center or CRM experience is a plus.

Formación

• Fluent English and Turkish (spoken and written).
• Customer service or operational support experience; travel or hospitality background preferred.
• Strong problem‑solving and high attention to detail.
• Ability to manage multiple requests in a fast-paced environment.
• Customer-focused mindset with commitment to service quality.
• Clear written and verbal communication skills.
• Experience using booking, case management, or CRM systems is an advantage.

Responsabilidades

• Handle operational requests related to bookings before arrival, during stay, and after travel.
• Resolve client issues efficiently while adhering to service levels, quality standards, and procedures.
• Provide timely and accurate information to ensure a smooth client experience.
• Aim for first contact resolution whenever possible.
• Escalate complex cases according to established protocols.
• Maintain accurate case documentation in internal systems.
• Contribute to a high‑performance, customer‑centric service culture.

Conocimientos

Fluent English

Turkish

Customer service

Problem-solving

Multitasking

Communication skills

Herramientas

CRM systems

Booking system

Descripción del empleo

HBX Group in Ibiza seeks a Customer Support Executive to assist Hotelbeds and Bedsonline clients across the full customer journey. You will deliver prompt, accurate solutions within deadlines and quality guidelines.

The role requires fluent English and Turkish, sharp problem-solving, and the ability to manage multiple requests in a fast-paced hospitality environment. Prior contact center or CRM experience is a plus.