Travel Booking Support Executive

Hbx Group; Jaén; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

HBX Group in Jaén, Spain, seeks a Customer Support Executive to assist Hotelbeds and Bedsonline clients across pre-arrival, during stay, and post-travel tasks. You will deliver timely, accurate solutions within service deadlines and quality guidelines.

The role emphasizes first-contact resolution and high customer satisfaction, requiring fluent English and Turkish, plus experience in customer service or operations.

Formación

• Fluent English and Turkish required, both spoken and written.
• Customer service or operational support experience; travel or hospitality background preferred.
• Strong problem-solving skills with high attention to detail.
• Ability to manage multiple requests in a fast-paced environment.
• Customer-focused mindset with a strong commitment to service quality.
• Clear written and verbal communication skills.
• Experience using booking, case management, or CRM systems is an advantage.

Responsabilidades

• Handle operational requests related to bookings before arrival, during stay, and after travel.
• Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures.
• Provide timely and accurate information to ensure a smooth client experience.
• Aim for first contact resolution whenever possible.
• Escalate complex cases according to established protocols.
• Maintain accurate case documentation in internal systems.
• Contribute to a high-performance, customer-centric service culture.

Conocimientos

Fluent English

Turkish

Descripción del empleo

HBX Group in Jaén, Spain, seeks a Customer Support Executive to assist Hotelbeds and Bedsonline clients across pre-arrival, during stay, and post-travel tasks. You will deliver timely, accurate solutions within service deadlines and quality guidelines.

The role emphasizes first-contact resolution and high customer satisfaction, requiring fluent English and Turkish, plus experience in customer service or operations.