Travel Concierge

Skibookers; España; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Access to partner trips

Internal testing travel

Industry perks

Job summary

A leading travel agency in Spain is seeking a Travel Concierge / Travel Manager to enhance client experiences by delivering well-negotiated ski trips. This role requires direct client engagement, partner negotiations, and design of travel packages. The ideal candidate has a background in travel or luxury services, strong negotiation skills, and fluency in French, Spanish, or German. Join an international team committed to building a premium travel product with real commercial influence.

Qualifications

• Experience in travel, hospitality, concierge, or luxury services.
• Handled partner negotiations with suppliers.
• Comfortable discussing prices, terms, and alternatives.

Responsibilities

• Lead direct conversations with clients via chat, email, and calls.
• Design complete ski & mountain travel packages.
• Negotiate with hotels and local partners for the best outcomes.
• Proactively suggest higher-value options to clients.

Skills

Travel, hospitality, concierge, or luxury services

Negotiation skills

Fluent in French, Spanish, or German

CRM systems and booking tools

Tools

Asana

Google Workspace

Notion

ChatGPT

Job description

This is not only a customer support position.

We’re hiring a Travel Concierge / Travel Manager who owns client outcomes, negotiates directly with partners, and combines high-touch service, commercial thinking, and operational control.

Your Mission

You are responsible for turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip.

You don’t just assist — you advise, negotiate, close, and deliver.

What You Will Do

Client Ownership (End-to-End)

• Lead direct conversations with clients (chat, email, calls)
• Clarify preferences, constraints, budgets, and expectations
• Guide clients toward the best-fit solution and close bookings
• Stay responsible for the trip before, during, and after travel

Travel Design & Partner Negotiations

• Design complete ski & mountain travel packages:
  • hotels & chalets
  • transfers

Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners

• availability & room allocation
• upgrades, perks, and added value for clients
• Compare multiple partner offers and select the best commercial and experiential outcome
• Maintain and grow long‑term partner relationships

Commercial Thinking & Upsell

• Proactively suggest higher‑value or better‑fit options
• Increase booking value through relevance, not pressure
• Think in terms of experience quality, conversion, and margin
• Balance client satisfaction with commercial goals
• Manage bookings, confirmations, changes, and payments
• Handle exceptions and last‑minute changes calmly and independently
• Ensure accuracy, timelines, and zero loose ends

Product & AI Contribution

• Identify recurring client needs, objections, and emotional patterns
• Feed insights into our AI‑powered travel assistant
• Collaborate with product and marketing teams to improve matching, conversion, and retention

Who You Are

You are not a customer support agent.

You are closer to a travel advisor, travel manager, or concierge with commercial responsibility.

• You have experience in travel, hospitality, concierge, or luxury services
• You’ve handled partner negotiations (hotels, suppliers, DMCs, venues, etc.)
• You’re comfortable discussing prices, terms, and alternatives
• You take ownership instead of escalating problems
• You stay calm under pressure and enjoy autonomy

Skills & Tools

• French, Spanish, or German — strong plus
• Confident with CRM systems, booking tools, Asana, Google Workspace, Notion, ChatGPT

This Role Is NOT For

• Customer support or ticket‑based roles
• People without negotiation or sales responsibility
• Candidates who don’t want ownership over outcomes

Why Join Us

• Build a premium travel product, not a mass OTA
• Work in a role with real commercial influence
• Be part of a fast‑scaling, international team
• Access to partner trips, internal testing travel, and industry perks