Territory CX & Dealer Experience Lead

PLK CHICKEN IBERIA SL; Parla; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Global organization exposure

Dynamic team environment

Strategic initiatives exposure

Professional growth opportunities

Impact on customer success

Job summary

John Deere Iberica, S.A. is seeking a Territory Experience Customer Manager to drive customer experience initiatives across the lifecycle of John Deere products and services.

The role collaborates closely with the dealer network to identify improvement opportunities and promote a customer-centric culture with top-level service and support. The successful candidate will partner with dealerships to implement strategies that boost satisfaction, loyalty, and trust, acting as a strategic liaison

Qualifications

• Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field.
• Knowledge about Ag field applications and agronomy.
• Fluent in English.

Responsibilities

• Lead initiatives to enhance customer experience across the lifecycle of John Deere products and services.
• Partner with dealerships to identify improvement opportunities and drive actions for higher satisfaction and loyalty.
• Escalate problems, analyze technical issues with dealers, and support learning for dealership teams.
• Coordinate field support and knowledge sharing through the dealer knowledge center.
• Engage in regular dealer visits to focus on retention and customer success journeys.

Skills

Customer focus

Communication

Analytical

Cross-functional collaboration

Influence without authority

Travel readiness

Education

Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or related field

Job description

John Deere Iberica, S.A. is seeking a Territory Experience Customer Manager to drive customer experience initiatives across the lifecycle of John Deere products and services.

The role collaborates closely with the dealer network to identify improvement opportunities and promote a customer-centric culture with top-level service and support. The successful candidate will partner with dealerships to implement strategies that boost satisfaction, loyalty, and trust, acting as a strategic liaison