Telesales Team Leader

Jobtailor; Barcelona; Presencial; EUR 42.000 - 54.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a hands-on Team Lead to coach a customer advisory group of about ten specialists in Barcelona. You will set performance targets, monitor progress and drive skill development through regular reviews and feedback.

You will oversee project performance, manage incidents, and ensure adherence to procedures while actively engaging stakeholders to deliver value within the project scope. Fluency in French plus English and/or Spanish is required.

Formación

• Minimum 2 years of management experience.
• Proven telesales expertise.
• French + English and/or Spanish required.

Responsabilidades

• Lead and develop a team of approximately ten customer advisors.
• Analyze results, set targets and monitor performance.
• Engage with stakeholders and manage production-related actions.

Conocimientos

Team management

Telesales

Multilingual (FR/EN/ES)

Descripción del empleo

Team management and development: Lead and manage a team of approximately ten customer advisors. Set and monitor team performance targets. Motivate, coach and support team members to help them achieve their objectives. Develop the team’s functional and product skills through regular performance reviews, identify development needs and support skill growth. Engage, motivate and retain team members. Provide the team with visibility into project performance and long‑term viability.

Project oversight: Analyze team results and implement action plans to improve performance. Ensure compliance with internal procedures. Manage turnover and absenteeism, taking corrective actions when necessary. Handle production incidents.

Client / stakeholder management: Actively participate in the preparation and facilitation of production committees. Contribute to delivering added value within the project scope.

Qualifications

• Management experience: 2 years
• Proven expertise in telesales
• Required languages: French + English and/or Spanish