TECHNICAL SUPPORT L1

TRISON; Sada; Híbrido; EUR 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Remote Fridays

Flexible hours

Descripción de la vacante

TRISON in A Coruña is seeking a Technical Support L1 to join the global helpdesk, supporting audiovisual projects for clients in over 100 countries and ensuring service continuity. You will handle queries via phone, email and ticketing tools, perform first‑level troubleshooting, and coordinate with internal teams to resolve incidents, with a strong emphasis on English communication.

We offer a hybrid work model with Friday remote option, flexible hours, and a collaborative environment that

Formación

• Fluent written and spoken English (essential).
• Experience in administrative tasks and technical customer support.
• Good command of Microsoft Office tools (Excel, Teams, Outlook).

Responsabilidades

• Handle technical queries and incidents via phone, email and ticketing tools.
• Basic incident management and first-level troubleshooting.
• Provide customer support in multiple languages related to audiovisual projects.
• Coordinate with internal teams to escalate and resolve incidents.

Conocimientos

Fluent English (written and spoken)

Customer service

Attention to detail

Structured workflow

Herramientas

Microsoft Office

Ticketing systems

Project management tools

Descripción del empleo

We are TRISON We are a global company dedicated to the digitization of spaces to generate unique experiences through the integration of audiovisual systems, spectacular content and innovative sensory marketing solutions.

We are TRISON We are a global company dedicated to the digitization of spaces to generate unique experiences through the integration of audiovisual systems, spectacular content and innovative sensory marketing solutions.

We currently have our own offices in 16 countries in Europe, Asia and America and execute an average of 6,500 projects per year in 112 countries. You will be part of the TRISON team in the Helpdesk department as a Technical Support L1 in our office in A Coruña.

What will be your mission?

As a Technical Support L1 Technician, you will be part of a global support team responsible for the maintenance and technical management of audiovisual projects for clients across more than 100 countries. You will play a key role in ensuring service continuity and a positive customer experience.

What will you be involved in?

• Handling technical queries and incidents received via phone, email and ticketing tools.
• Basic incident management and first-level troubleshooting.
• Providing customer support in multiple languages, mainly in English, related to assigned audiovisual projects.
• Coordinating with internal teams to ensure incidents are properly escalated and resolved.
• Supporting international clients in a dynamic, technology-focused environment.

What do we expect from you?

• Previous experience in administrative tasks and technical customer support.
• Fluent written and spoken English (essential). Knowledge of other languages is highly valued.
• Good command of Microsoft Office tools (Excel, Teams, Outlook).
• Experience using instant messaging tools and ticketing or project management platforms.
• A service-oriented mindset, strong communication skills and willingness to learn.
• Ability to work in a structured way and handle repetitive processes with attention to detail.

Why TRISON?

• You will join an innovative, fast-growing global company with international impact.
• Daily exposure to cutting-edge audiovisual and digital technologies.
• A hybrid working model, with the option to work remotely on Fridays.
• Flexible working hours, supporting work-life balance.
• A collaborative environment where learning, teamwork and development are encouraged.

Want to know more about us?

Discover our projects: https://www.trisonworld.com

Follow us on LinkedIn: https://www.linkedin.com/company/trisonworld/

If you are interested in technology, enjoy helping customers and want to grow in an international environment, TRISON could be the right place for you