Technical Support L1

Jobtailor; La Coruña; Presencial; EUR 24.000 - 34.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a capable technical customer support specialist to handle incidents and queries across multilingual environments for audiovisual projects. You will manage first-level troubleshooting, coordinate with internal teams, and maintain service continuity across international clients.

The role requires strong English, experience with ticketing tools and MS Office, and a service-minded attitude with keen attention to detail in a dynamic, fast-paced setting.

Formación

• Previous experience in administrative tasks and technical customer support.
• Fluent written and spoken English (essential)
• Knowledge of other languages is highly valued
• Good command of Microsoft Office tools (Excel, Teams, Outlook)
• Experience using instant messaging tools and ticketing or project management platforms
• Service-oriented mindset, strong communication skills and willingness to learn
• Ability to work in a structured way and handle repetitive processes with attention to detail

Responsabilidades

• Handle technical queries and incidents received via phone, email and ticketing tools
• Perform basic incident management and first-level troubleshooting
• Provide customer support in multiple languages, mainly in English, for assigned audiovisual projects
• Coordinate with internal teams to ensure incidents are properly escalated and resolved
• Support international clients in a dynamic, technology-focused environment
• Maintain technical management and service continuity for audiovisual projects across more than 100 countries

Conocimientos

Technical Support

Incident Management

Fluent English

Microsoft Office

Multilingual Support

Customer Service

Herramientas

Ticketing Tools

Project Management Platforms

Instant Messaging Tools

Descripción del empleo

• Handle technical queries and incidents received via phone, email and ticketing tools
• Perform basic incident management and first-level troubleshooting
• Provide customer support in multiple languages, mainly in English, for assigned audiovisual projects
• Coordinate with internal teams to ensure incidents are properly escalated and resolved
• Support international clients in a dynamic, technology-focused environment
• Maintain technical management and service continuity for audiovisual projects across more than 100 countries

Requirements

• Previous experience in administrative tasks and technical customer support
• Fluent written and spoken English (essential)
• Knowledge of other languages is highly valued
• Good command of Microsoft Office tools (Excel, Teams, Outlook)
• Experience using instant messaging tools and ticketing or project management platforms
• Service-oriented mindset, strong communication skills and willingness to learn
• Ability to work in a structured way and handle repetitive processes with attention to detail

Core Competencies

Demonstrates expertise in technical customer support and incident management, with a strong focus on service continuity for audiovisual projects. Proficient in handling technical queries in a multilingual environment while maintaining attention to detail and effective communication.

Highest-signal resume keywords

• Technical Customer Support
• Incident Management
• Fluent English
• Microsoft Office Tools
• Service-Oriented Mindset

Hard Skills

• Incident Management
• First-Level Troubleshooting
• Technical Support
• Administrative Tasks

Soft Skills

• Strong Communication Skills
• Willingness to Learn
• Attention to Detail

Industry Keywords

• Audiovisual Projects
• Service Continuity
• Multilingual Support
• Dynamic Environment

Tools & Technologies

• Ticketing Tools
• Project Management Platforms
• Instant Messaging Tools