Technical Support & IT Systems Specialist

Destinus; Madrid; On-site; EUR 34,000 - 47,000; Full time

Job summary

Destinus is seeking a Technical Support Specialist to support users in the operation of corporate information systems and maintain the IT setup of the local office. You will ensure computers, software, network infrastructure, and office equipment run reliably so teams can move fast with minimal friction.

Ideal candidates have a degree in IT, 3+ years in a technical role, strong Linux skills, virtualization experience, and proficiency with Microsoft 365/AD.

Qualifications

• Degree in information technology or similar.
• 3+ years of experience in a technical role.
• Proficiency in Linux and its installation and administration.
• Experience configuring and supporting CAD, PLM, CFD.
• Knowledge of Microsoft 365 & Active Directory (users, groups, etc.).
• Setting up network equipment including switches, firewalls.
• Organization of work with remote users (remote work and support tools).
• Fluency in English.

Responsibilities

• Providing support to users both online and offline for corporate hardware and software issues.
• Performing initial diagnostics when hardware or software problems occur.
• Restoring devices and systems to working order, except for complex or major repairs.
• Setting up new computers (laptops and desktops) for users, whether on Windows, macOS and Linux.
• Installing and connecting office equipment like printers and scanners to the office computer networks.
• Checking, in some cases, configuring network equipment to ensure everything runs smoothly.
• Handling the transfer of faulty equipment for repairs and confirming it's back in working condition afterward.
• Assisting with the purchase of necessary equipment by helping to define requirements and accepting deliveries.
• Managing user accounts within our information systems.
• Setting up user access permissions for the company's IT resources.
• Keeping an eye on equipment performance, network operation, and user activity to ensure everything runs smoothly.
• Creating user guides to help staff effectively use equipment and software.

Skills

Linux

Virtualization

CAD/PLM/CFD

Microsoft 365 & Active Directory

Networking (switches, firewalls)

Remote support tools

English fluency

Education

Degree in information technology or similar

Job description

Destinus is seeking a Technical Support Specialist to support users in the operation of corporate information systems and maintain the IT setup of the local office. You will ensure computers, software, network infrastructure, and office equipment run reliably so teams can move fast with minimal friction.

Ideal candidates have a degree in IT, 3+ years in a technical role, strong Linux skills, virtualization experience, and proficiency with Microsoft 365/AD.