Technical Support Engineer, S. EU

Pylontech; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Pylontech, a leader in battery energy storage systems, is looking for a skilled technical professional based in Madrid. You will conduct pre-sales technical discussions, manage project lifecycles, and solve customer inquiries while coordinating with distributors.

The ideal candidate possesses a Bachelor's degree in Electrical Engineering or related fields. Candidates must have at least 2 years of experience in renewable energy and be proficient in both Spanish and English. Join us to drive innovative energy solutions!

Formación

• Bachelor's degree (or higher) in Electrical Engineering, Energy Systems, or related technical fields.
• Minimum of 2 years of relevant experience in renewable energy, power generation, or energy storage sectors.
• Proficient in Spanish and English, with excellent verbal and written communication skills.

Responsabilidades

• Conduct technical discussions during the pre‑sales phase to understand customer needs.
• Design and deliver customized technical solutions and documentation.
• Manage all technical aspects of projects throughout their lifecycle.

Conocimientos

Technical communication

Problem-solving

Project management

Team collaboration

Bilingual in Spanish and English

Educación

Bachelor's degree in Electrical Engineering or related fields

Herramientas

Project management tools

CRM systems

Descripción del empleo

Pylontech is a leading global provider of Battery Energy Storage Systems (BESS), renowned for its innovative solutions in the energy storage sector. Established in 2009 and headquartered in Shanghai, China, Pylontech has become a prominent player in the industry, delivering over 4.5 GWh of energy storage capacity across more than 80 countries. The company's product portfolio includes advanced lithium iron phosphate (LiFePO4) battery systems, such as the FORCE-H and FORCE-L series, known for their high cycle stability, modular design, and compatibility with various hybrid inverters.

Learn more at https://www.pylontech.es/

Job Responsibilities:

• Conduct technical discussions during the pre‑sales phase to thoroughly understand customer needs and provide professional guidance in configuring appropriate solutions.
• Respond promptly and accurately to technical inquiries from customers during the pre‑sales stage.
• Design and deliver customized technical solutions, including preparing and providing detailed product configuration documentation.
• Manage all technical aspects of projects throughout their lifecycle—from initial consultation, solution design, and production planning, through to delivery support, including documentation, installation, and commissioning.
• Collect, analyze, and consolidate market information, including competitor products. Draft technical proposals and relevant documentation for both internal and external purposes.
• Handle after‑sales issues with distributors in Southern Europe by coordinating with their technical staff, providing technical solutions, and conducting regular after‑sales training sessions.
• Present new products to distributors upon launch, clearly explaining product features and usage instructions.
• Manage inventory levels of spare parts and replacement components for distributor after‑sales services.

Minimum Qualifications:

• Bachelor's degree (or higher) in Electrical Engineering, Energy Systems, or related technical fields.
• Minimum of 2 years of relevant experience in renewable energy, power generation, or energy storage sectors.
• Familiarity with renewable energy system architecture, including key components and system integration.
• Proficient in Spanish and English, with excellent verbal and written communication skills.
• Strong problem‑solving, coordination, and logical thinking abilities.
• Ability to work collaboratively within a team and effectively manage multiple projects simultaneously.

Preferred Qualifications (Non‑essential):

• Experience with energy storage systems, photovoltaic (PV) inverters, or battery technologies.
• Hands‑on experience using project management tools or CRM systems.
• Technical certification in renewable energy systems or related areas.
• Possession of a valid driver's license is advantageous.