Technical Service Engineer

AlphaESS Iberia; Barcelona; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

AlphaESS Iberia is seeking a skilled technical interface for its energy storage products. You will provide professional support to distributors, installers and service partners throughout project delivery and after-sales processes.

You will guide onsite installation, commissioning, testing and troubleshooting of ESS systems, collect data, and collaborate with R&D to feed improvements. Fluent Spanish and English are required; frequent travel within Europe may be needed.

Formación

• Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related field.
• Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries.
• Solid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshootin
• Hands-on experience in onsite installation, commissioning, or technical servic
• Familiarity with communication protocols such as Modbus, CAN, and TCP/IP is preferre
• Strong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal team
• Customer-oriented, proactive, and capable of working independently and driving problem resolution
• Fluent in both Spanish and English as working language
• Willingness to travel within Europe when requireDriving licence: Class B

Responsabilidades

• Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
• Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
• Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues
• Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
• Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
• Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
• Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting

Conocimientos

Modbus

CAN

TCP/IP

Communication skills

Team coordination

Problem solving

Customer-facing

Spanish language

English language

Driving licence-B

Educación

Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related field

Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries

Descripción del empleo

Responsibilities:

• Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
• Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
• Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues
• Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
• Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
• Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
• Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting

Qualifications

• Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related field
• Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferre
• Solid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshootin
• Hands-on experience in onsite installation, commissioning, or technical servic
• Familiarity with communication protocols such as Modbus, CAN, and TCP/IP is preferre
• Strong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal team
• Customer-oriented, proactive, and capable of working independently and driving problem resolution
• Fluent in both Spanish and English as working language
• Willingness to travel within Europe when requireDriving licence: Class B