Technical Support Engineer – EU (Utility PV & BESS)

GoodWe; Comunidad de Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

GoodWe is seeking a Technical Support Engineer to serve as the technical owner for Utility-scale PV and BESS projects across the EU region. The role covers troubleshooting, onsite commissioning, field support, and ticket ownership, coordinating with internal teams and external partners to meet SLAs.

You will lead onsite commissioning activities, prepare investigation reports, and provide training to service partners.

Formación

• Degree in Electrical/Power/Renewables or related technical field.
• Hands-on experience with utility-scale PV or BESS projects.
• Experience in onsite commissioning, troubleshooting, and field support.

Responsabilidades

• Act as primary technical owner for Utility PV and BESS products in the EU.
• Own service tickets end-to-end, ensure timely resolution and closure.
• Coordinate with customers, remote support, and internal teams for diagnosis and updates.
• Perform onsite troubleshooting, diagnostics, and corrective maintenance.
• Ensure SLAs and quality standards for all service activities.
• Lead onsite commissioning activities and provide guidance to partners.
• Prepare field service reports, RCAs, and technical documentation.
• Coordinate external service partners for onsite interventions.
• Deliver technical training and mentoring to partners.
• Provide feedback to Product Management, R&D and Quality for improvements.

Conocimientos

Analytical thinking

Problem solving

Cross-functional collaboration

Travel readiness

Independent work

Educación

Bachelor's degree in Electrical Engineering or related technical field

Herramientas

SCADA

Modbus

Data Loggers

Ethernet / Fiber Optics

Descripción del empleo

The Technical Support Engineer will serve as the technical owner for Utility-scale PV and BESS projects across the EU region. The role is responsible for technical troubleshooting, onsite commissioning, field support, service ticket ownership, and coordination with internal technical teams and external service partners to ensure timely issue resolution while meeting defined Service Level Agreements (SLAs).

Key Responsibilities

• Act as the primary technical owner for Utility PV and BESS products within the EU region.
• Take end-to-end ownership of service tickets, ensuring timely resolution and successful closure.
• Coordinate between customers, Level 1 Remote Technical Support, and internal expert teams to ensure accurate problem diagnosis, effective communication, and timely status updates throughout the ticket lifecycle.
• Perform onsite troubleshooting, diagnostics, corrective maintenance, and technical support whenever remote resolution is not feasible.
• Ensure all service activities and ticket handling comply with internal Service Level Agreements (SLAs) and quality standards.
• Lead onsite commissioning activities and provide commissioning guidance for Utility PV and BESS projects across the EU region.
• Own the preparation and delivery of field service reports, technical investigation reports, and root cause analysis (RCA) documentation.
• Dispatch and coordinate external service partners for onsite interventions.
• Deliver technical training, mentoring, and onsite guidance to service partners to continuously improve service quality and technical capability.
• Support continuous improvement initiatives by providing technical feedback to Product Management, R&D, and Quality teams.

Qualifications & Experience

• Bachelor's degree or above in Electrical Engineering, Power Engineering, Renewable Energy, or a related technical discipline.
• Proven experience providing technical support for Utility-scale PV systems and/or Battery Energy Storage Systems (BESS).
• Hands-on experience with onsite commissioning, troubleshooting, and maintenance of Utility renewable energy projects.
• Experience supporting communication systems such as Data Loggers, SCADA, Modbus, Ethernet, Fiber Optics, or related industrial communication protocols.
• Good understanding of medium-voltage (MV) and high-voltage (HV) electrical systems. Relevant MV/HV electrical authorization or certification is highly preferred.
• Familiarity with EHS requirements, electrical safety regulations, and onsite working procedures for Utility-scale projects.
• Strong analytical and problem-solving skills with the ability to work independently under pressure.
• Excellent communication and cross-functional collaboration skills in an international environment.
• Willingness to travel extensively across the EU region (up to 75%).