Technical Account Manager - Europe - Remote

Tritium-Power-Solutions-Au; Madrid; Remote; EUR 70,000 - 110,000; Full time

Job summary

Exicom is seeking a Technical Account Manager for Europe, remote within the EU. You will support European distributors and installers, pre‑sales and post‑sales, ensuring training, responsiveness and successful installation of Spin Air chargers.

You bring electrical/electronics engineering, 5+ years in technical sales or support for EV charging, and fluent English plus a regional language; willingness to travel up to 40% is expected.

Qualifications

• Must have electrical or electronics engineering degree or electrician qualification.
• 5+ years in technical sales, application engineering or technical support for EV chargers or similar installer-sold products.
• Hands-on knowledge of low-voltage AC installation: protection, earthing and load management.
• Working knowledge of charger connectivity and OCPP.
• Experience training installers and working with distributors in Europe.
• Fluent English plus a regional language and willingness to travel.

Responsibilities

• Provide technical support to European distributors and installers during and after sales.
• Assist sales with technical presentations, demos, and responses to technical questions.
• Prepare technical proposals for commercial and multi-charger sites (power, load management, protection, backend integration).
• Prepare technical responses to tenders and RFQs with compliance and certification documents.
• Train distributor sales teams on products and features.

Skills

OCPP

Low-voltage AC

Installer training

European distributor experience

Travel willingness

English + regional language

Education

Electrical or electronics engineering degree

Job description

Technical Account Manager - Europe - Remote

Title: Technical Account Manager – EU (EV Charging)

Location: Remote within the EU; South or Central-East Europe preferred

Employment: Full-time, via Employer of Record

Travel: 40%

Languages: English plus 1-2 regional languages: a Slavic language (Polish, Czech, Slovak, Croatian, Serbian, Slovenian, Bulgarian), Romanian, Greek, Spanish or Portuguese

About us

Exicom (NSE: EXICOMTLS) is one of India's leading EV charging and critical power companies. We began in 1994 building power systems for telecom networks, and that power electronics heritage now drives our EV charging business. We are building our European business for Spin Air, our AC charger range, through distributors and their installer networks.

Key highlights

• More than 200,000 EV chargers sold worldwide, across India, Southeast Asia, the Middle East, and Europe.
• A leading market position in India's residential and public EV charging segments.
• Listed on the NSE and BSE since March 2024.
• Owner of Tritium, with chargers sold in 47 countries, acquired in 2024. This added an engineering centre in Brisbane and a manufacturing facility in Tennessee, USA.
• Manufacturing and R&D in India, Australia and the US.
• An AI-enabled remote management system and a network operations centre for predictive diagnostics.

The role

You provide technical support to our European distributors and their installers, before and after the sale. You support our sales team with technical expertise, then make sure installers are trained, their questions are answered, and Spin Air chargers are installed and commissioned correctly. Roughly 40% of your time goes to pre-sales support and 60% to installer and partner support.

What you'll do

• Support our sales team and distributors in customer meetings with demos, technical presentations and answers to technical questions.
• Prepare technical proposals for commercial and multi-charger sites: power, load management, protection and backend integration.
• Prepare technical responses to tenders and RFQs, including compliance and certification documents.
• Train distributor sales teams on our products and their technical features.

Installer and partner support

• Build and run our installer certification program with distributors, and keep the register of certified installers.
• Be second-line support for installer questions and field faults, and decide on repair, replacement or RMA.
• Keep chargers connected to our remote monitoring system (RMS) online, and drive fixes when they drop off.
• Get distributors and installers using our partner portal, including registering every installation at commissioning.
• Hold regular technical reviews with each distributor and hold them to their support obligations.
• Turn field feedback into clear, prioritised input for our product team in India.

In your first year

• A live installer certification program, with most installs done by certified installers.
• Partner portal registration standard practice at every distributor.
• Faster technical turnaround on customer and installer questions, with fewer repeat site visits.

What you bring

Must have

• Electrical or electronics engineering degree, or an electrician qualification.
• 5+ years in technical sales, application engineering or technical support for EV chargers, solar, heat pumps, storage or similar installer-sold products, on both the pre-sales and post-sale side.
• Hands‑on knowledge of low‑voltage AC installation: protection, earthing and load management.
• Working knowledge of charger connectivity and OCPP.
• Experience training installers and working with distributors in Europe.
• Fluent English plus a regional language, and willingness to travel.

Nice to have

• Experience at an EV charger brand such as Wallbox, Zaptec, Easee, Peblar, Autel or ABB.
• An existing installer or distributor network in South or Central‑East Europe.
• Familiarity with AFIR, the RED cybersecurity requirements and national grid connection rules.

How you'll work

You work closely with our export sales team, who manage the relationship with distributors. Distributors provide first‑line installer support in local language, and our support and product teams in India back you up on complex issues.