Account manager in fintech

SumUp; Barcelona; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Office in Barcelona

Restaurant tickets (Edenred)

30 days sabbatical

L&D budget €2000

Referral bonus

Job summary

SumUp Inc. in Barcelona is seeking a proactive Key Account Manager to guide merchant activation, deliver tailored product trainings, and coordinate with the field sales team to close deals.You will be the primary relationship manager for high-value merchants, monitor performance, and identify growth opportunities. Fluency in English and German and 2–3 years of large-account experience are required; a data-driven, creative problem-solver mindset is essential.

Qualifications

• 2–3 years of experience in managing large accounts.
• Strong sales and upselling capabilities.
• Excellent verbal and written communication in English and German.
• Interest in data analysis and reporting.
• Strong problem-solving and creative thinking to resolve client issues.
• Up-to-date knowledge of market (retail, FnB verticals).

Responsibilities

• Conducting merchant discovery calls, understanding needs from sign-up and enabling activation.
• Delivering tailored training sessions on SumUp products onsite or remotely.
• Collaborating with field sales during deal closure for seamless transitions.
• Serving as the primary relationship manager for high-value merchants.
• Monitoring transactional data and key account metrics to identify growth or churn signals.
• Upselling and cross-selling SumUp products to expand merchant activity.
• Liaising with internal teams to resolve merchant issues effectively.
• Proactive activation outreach to drive transaction start.

Skills

Account management

Upselling

English language

German language

Data analysis

Job description

Описание:

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

Задачи:

• Conducting merchant discovery calls, understanding their needs from the moment they sign up and ensuring a smooth and frictionless activation
• Delivering tailored training sessions on SumUp products either remotely or onsite.
• Collaborating with our field sales team during deal closure to ensure a seamless transition
• Serving as the primary relationship manager, ensuring high-value merchants receive priority support and proactively providing strategic consultations to merchants
• Monitoring transactional data and key account metrics, identifying opportunities for growth or signs of potential churn.
• Upselling and cross-selling relevant SumUp products to drive merchant expansion.
• Liaising with internal teams to resolve merchant pain points effectively.
• Proactive activation reach out calls to engage the merchants and get them to start transacting per necessary product
• Conducting personalized training sessions, either onsite or through Google Meets
• Keeping merchants engaged and satisfied with our products and helping them reach their expected TPV targets
• Conducting proactive retention activities, identifying early signs of churn and implementing strategies to re‑engage at‑risk merchants
• Executing ad-hoc growth campaigns aimed at increasing merchant engagement and driving additional revenue opportunities.

Требования:

• 2 to 3 years of experience in managing large accounts
• Strong sales and upselling capabilities
• Excellent verbal and written communication skills in English and German
• Interest in data analysis and reporting
• Strong problem‑solving skills and the ability to think creatively to find solutions to client issues
• Competent up to date knowledge of market (i.e retail, FnB verticals)

Условия:

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office‑first setup
• Restaurant tickets (powered by Edenred)
• Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
• 30 Days Sabbatical: Enjoy the unique opportunity to take a well‑deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
• Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team