Account Manager

CHEP Espana SA; España; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

CHEP Espana SA is seeking a senior Account Manager to strengthen customer relationships across a portfolio and drive revenue through strategic initiatives. The role partners with Sales, Operations and Category Management to deliver value, cost efficiency and growth for CHEP’s Fres customers.

Based in Madrid or Barcelona with hybrid remote work, you will manage tenders, audits and contract negotiations, while aligning with regional AP leaders to standardize processes and share best practices.

Qualifications

• University degree in a relevant field is required.
• Minimum 5 years in a customer-facing, field-based role.
• Strong negotiation and presentation abilities are essential.

Responsibilities

• Maintain and expand relationships with a portfolio of CHEP Fres customers.
• Collaborate with Account Directors to develop business plans for each client.
• Lead growth opportunities and drive revenue through strategic initiatives.
• Execute audits and manage tender and contract negotiations.
• Monitor performance metrics and drive customer satisfaction.

Skills

Customer focus

Analytical skills

Negotiation

Relationship building

Sales communications

Data storytelling

Digital customer solutions

Interpersonal skills

Education

University degree (Business/Economic preferable)

Tools

Salesforce

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description Key Responsibilities May Include:

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Position Purpose:

The purpose of this position is to evaluate and make improvements to business processes for Asset Productivity. The role is to ensure the efficiency of business operations and create and implement changes or improvements as needed, aligning processes with the organization's strategic goals, designing, and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively. Strong focus is required on standardization and best practice sharing. Will have strong interaction with AP leaders in the regions.

Major/ Key Accountabilities:

• Manage CHEP’s relationship across a portfolio of CHEP’s Fres customers
• Work alongside the relevant Account Directors to formulate a business plan for each customer account to protect and grow the account in order to meet and exceed annual targets.
• Identification and conversion of growth opportunities (LE & NB).
• Execute audit program in line with CHEP annual audit plan.
• Build networks and relationships with stakeholders at all levels within customers’ supply chains & other departments.
• Develop and implement joint strategic plans with key customers addressing topics such as growth, cost reduction, sustainability, digital, transport collaboration, FMS, LMS and ease of business.
• Drive improved customer satisfaction and engagement.
• Manage commercial tender and contract negotiations with customers.

Qualifications:

University Degree (Business/Economic preferable).

Experience:

A minimum of 5 years experience in a customer facing, field-based role.

Skills & Knowledge:

Customer Focus & Analytical Skills are a must. Strong networking, relationship building and inter-personal skills Excellent commercial negotiation and presentation skills. Salesforce user Familiarity with CHEP’s value proposition Proficient use of MS Office Supply Chain Mapping

Languages:

Spanish and English

Location:

Madrid or Barcelona

Remote Type:

Hybrid Remote

Skills to succeed in the role:

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

Equal Opportunity Employer:

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model, for available positions.