Support & Operations Associate

Digital Education Council; Barcelona; On-site; EUR 26,000 - 38,000; Full time

Job summary

The Digital Education Council is seeking a Support & Operations Associate to strengthen its operational backbone during global growth. You will coordinate onboarding, manage access to DEC resources, and support sessions and events, while maintaining high standards of member experience worldwide.

In this hands-on role, you’ll interact with members, partners, and internal teams, ensuring smooth operations, accurate data for reporting, and scalable processes for ongoing expansion.

Qualifications

• Excellent English and Spanish proficiency.
• Strong writing, communication and stakeholder management skills.
• Proficient in Microsoft Excel and PowerPoint.
• Highly organised and process-driven.
• Comfortable working independently in a fast-paced environment.
• Familiarity with HubSpot, Canva and Zoom is a plus.
• Interest in digital transformation and the future of education.

Responsibilities

• Coordinate onboarding of new member institutions and materials.
• Provide first-line support for member queries and access issues.
• Monitor participation across DEC activities and events.
• Coordinate logistics for online sessions and workshops.
• Maintain operational SOPs for recurring workflows.
• Support data collection for reporting and dashboards.
• Manage internal calendars and project timelines.

Skills

Bilingual English & Spanish

Strong writing & communication

Stakeholder management

Highly organised & process-driven

Independent worker

Tools

Excel

PowerPoint

HubSpot

Canva

Zoom

Job description

We are seeking an intelligent, highly organised and service-driven individual to strengthen the operational backbone of the Digital Education Council as we continue our rapid global expansion.

As the Support & Operations Associate, you will play a central role in ensuring that our members and partners experience seamless and high-quality support. You will support coordinate onboarding, manage access to DEC resources, ensure smooth delivery of sessions and events, and maintain the key operational systems that power the Council’s work. You will be a key point of contact for member enquiries and will help maintain the standards of excellence that define the DEC experience worldwide.

This is an operational and member-facing position at the intersection of education, innovation and organisational excellence. It is ideal for a highly motivated professional or young graduate who enjoys structure, precision, problem-solving and supporting people. This is a hands‑on role with significant responsibility and scope to grow as the Council continues to expand.

Core Responsibilities

• Coordinate onboarding of new member institutions: Ensure smooth setup of accounts, distribution of welcome materials, and alignment on upcoming sessions, courses, and deliverables.
• Provide first-line support for member queries and tech access issues: Troubleshoot login, platform, and course access questions
• Monitor participation across DEC activities: Track attendance and engagement across briefings, working groups, and events
• Coordinate logistics for online sessions and workshops: Scheduling, calendar invites, Zoom setup, and post-event follow‑up.
• Maintain operational SOPs: Document and update standard operating procedures for recurring workflows to ensure consistency and scalable operations.
• Support data collection for reporting and dashboards: Help gather data for the Institutional Engagement Score, event metrics, and monthly/quarterly reports.
• Manage internal calendars and project timelines: Ensure task tracking, reminders and deadlines for multi-stakeholder projects.

About You

• Excellent English and Spanish
• Strong writing, communication and stakeholder management skills
• Proficient in Microsoft Excel and PowerPoint
• Highly organised and process-driven
• Comfortable working independently in fast‑paced environment
• Previous internship or experience in a similar role is ideal
• Familiarity with HubSpot, Canva and Zoom is a plus
• Interest in digital transformation and the future of education

About the Digital Education Council

The Digital Education Council (DEC) is a global community of practice of institutions spanning six continents. The Council is committed to driving sustainable innovation and AI adoption in Education and Workforce Development. Member institutions of the Digital Education Council represent a globally diverse and strategically balanced mix of research universities, business schools, polytechnics, liberal arts colleges, and community colleges.

Collectively, they serve over 3 million students and employ more than 350,000 faculty and staff from a wide range of disciplines, making DEC one of the most globally representative alliances in education. DEC now counts over 190 member institutions.