Support Engineer

Ciklum; España; Híbrido; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Udemy license

Language courses

Company-paid certifications

23 vacation days

Short Fridays

Descripción de la vacante

Ciklum is seeking a Customer Support Specialist to join our team in Spain on a full-time basis. The role focuses on data capture, order handling, and customer communication within a global product data environment.

You will work in a cross-functional team supporting a major client, leveraging GDSN data pools and Atrify portals. Ideal candidates have a commercial background, quick self-learning ability, and strong German and English skills.

Formación

• Commercial background and capacity to learn quickly

Responsabilidades

• Handle orders and data for a defined customer portfolio in the GDSN data pool and retailer portals.
• Document and archive orders in the ticketing system, ensuring accurate case recording.
• Manage customer communications and ensure correct billing per pricing definitions.
• Maintain customer master data in the CRM and support data synchronization tasks.

Conocimientos

Customer service

German language

English language

Technical curiosity

Commercial awareness

Educación

Commercial apprenticeship or degree

Herramientas

CRM system

Ticketing system

GDSN data pool

Descripción del empleo

Ciklum is looking for a Customer Support Specialist to join our team full-time in Spain.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Customer Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. This is a project for a global company operating in the product data and digital commerce space, supporting customers with product information management and data synchronization across retail ecosystems.

The role is focused on the Data Capturing scope covering customer orders, data maintenance, customer communication, ticketing and related administrative and commercial processes within the client’s data platform.

Responsibilities:

• Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrify
• Documentation and archiving of customer orders in the ticketing system
• Managing individual customer communication
• Ensuring correct billing of services provided according to defined pricing
• Maintaining customer master data in the CRM system
• Contributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirements
• Taking on general administrative and commercial tasks

Requirements:

• Completed commercial apprenticeship, degree, or career changer with commercial background
• Ability to quickly and independently familiarize yourself with complex topics
• Understanding of and interest in technical processes
• Ideally, prior experience in customer service or customer-oriented work
• Advanced written and spoken knowledge of German and advanced knowledge of English

What's in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule - you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Based in Málaga, our team thrives in one of Andalusia’s leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.

Explore, empower, engineer with Ciklum!