Support Engineer

Ciklum; Málaga; Híbrido; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Udemy license

Language courses

Certifications

23 vacation days

Short Fridays

Internal Mobility Program

Descripción de la vacante

Ciklum in Málaga, Spain, is seeking a Customer Support Specialist to join our data-driven team full-time. You will work within a cross-functional development group, handling orders, data maintenance, customer communication, and ticketing in a global product data and digital commerce environment.

We value commercial background, willingness to learn, and fluency in German and English. The role offers hybrid working arrangements, competitive benefits, and opportunities to grow across international

Formación

• Completed commercial apprenticeship, degree, or career changer with commercial background.
• Ability to quickly and independently familiarize yourself with complex topics.
• Understanding of and interest in technical processes.
• Prior experience in customer service or customer-oriented work.
• Advanced written and spoken knowledge of German and advanced knowledge of English.

Responsabilidades

• Handle orders for a defined customer portfolio in the GDSN data pool/retailer portal.
• Document and archive customer orders in the ticketing system.
• Manage individual customer communications.
• Ensure correct billing of services per defined pricing.
• Maintain customer master data in the CRM system.
• Contribute to defined projects and deepen knowledge of GDSN data maintenance.
• Perform general administrative and commercial tasks.

Conocimientos

German language

English language

Adaptability

Commercial awareness

Educación

Commercial apprenticeship/degree

Herramientas

CRM system

GDSN data pool

Descripción del empleo

Job Description

Ciklum is looking for a Customer Support Specialist to join our team full-time in Spain.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About The Role

As a Customer Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. This is a project for a global company operating in the product data and digital commerce space, supporting customers with product information management and data synchronization across retail ecosystems.

The role is focused on the Data Capturing scope covering customer orders, data maintenance, customer communication, ticketing and related administrative and commercial processes within the client’s data platform.

Responsibilities

• Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrify
• Documentation and archiving of customer orders in the ticketing system
• Managing individual customer communication
• Ensuring correct billing of services provided according to defined pricing
• Maintaining customer master data in the CRM system
• Contributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirements
• Taking on general administrative and commercial tasks

Requirements

• Completed commercial apprenticeship, degree, or career changer with commercial background
• Ability to quickly and independently familiarize yourself with complex topics
• Understanding of and interest in technical processes
• Ideally, prior experience in customer service or customer-oriented work
• Advanced written and spoken knowledge of German and advanced knowledge of English

What’s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About Us

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Based in Málaga, our team thrives in one of Andalusia’s leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.