Stylist

Chloé; Barcelona; On-site; EUR 30,000 - 42,000; Full time

Job summary

Richemont Chloe is seeking a Chloe Stylist in Barcelona to welcome guests into the Chloe family and provide trusted advisory service. The role focuses on building long-term client relationships, delivering exceptional customer service, and achieving CRM and sales targets.

The candidate will act as an omnichannel business partner, leveraging clienteling tools, participating in trainings, and ensuring a luxurious store environment with meticulous attention to back-of-house processes and

Responsibilities

• Delivers exceptional Customer Service and Takes pride in Developing long-term relationships.
• Is aware of CRM targets and actively engages in all actions to reach them.
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information.
• Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
• Has at heart to offer excellent customer service and delivers strong business performance.
• Uses all omnichannel services available to grow sales.
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them.
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO.
• Consistency works to achieve given sales, KPIs and CRM targets.
• Is aware of local trading environment and competitors' activities.
• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time.
• Implements all guidelines related to store and BOH Management and participates in inventories.
• Supports after sales clients and follows up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.

Job description

A Chloe STYLIST is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.

He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Chloe STYLIST is:

1. A Client Relationship Owner

• Delivers exceptional Customer Service and Takes pride in Developing long-term relationships.
• Is aware of CRM targets and actively engages in all actions to reach them.
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information.
• Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.

2. An Omnichannel Business Partner

• Has at heart to offer excellent customer service and delivers strong business performance.
• Uses all omnichannel services available to grow sales.
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them.
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO.
• Consistently works to achieve given sales, KPIs and CRM targets.
• Is aware of local trading environment and competitors' activities.

3. An Operations Excellence Supporter

• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time.
• Implements all guidelines related to store and BOH Management and participates in inventories.
• Supports after sales clients and follows up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.