Assistant Store Manager - Madrid Serrano

Richemont; Madrid; On-site; USD 29,093 - 52,368; Full time

Job summary

Una innovadora firma de moda busca un Assistant Store Manager apasionado por la atención al cliente y el liderazgo. En esta emocionante posición, serás el embajador de la marca, guiando a tu equipo para ofrecer una experiencia excepcional a los clientes. Tu papel será fundamental en la supervisión de las operaciones diarias, el desarrollo de relaciones duraderas con los clientes y la implementación de estrategias comerciales efectivas. Si tienes un fuerte sentido de la creatividad, el trabajo en equipo y el deseo de tener un impacto positivo, esta es la oportunidad perfecta para ti. Únete a un entorno que valora la excelencia y la innovación, y contribuye a la misión de crear productos hermosos con un impacto significativo.

Qualifications

• Experiencia en gestión de equipos y relaciones con clientes.
• Capacidad para analizar cifras de ventas y proponer mejoras.

Responsibilities

• Liderar el equipo para desarrollar relaciones a largo plazo con los clientes.
• Supervisar el rendimiento de ventas y motivar al equipo para alcanzar objetivos.

Skills

Relaciones con clientes

Liderazgo

Análisis de ventas

Trabajo en equipo

Conocimiento de productos

Education

Experiencia previa en retail

Formación en gestión de negocios

Tools

CRM

Job description

Assistant Store Manager - Madrid Serrano

Madrid, M, ES

Permanent

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

Assistant Store Manager

A Chloe Assistant Store Manager is an ambassador of the maison, in charge of welcoming every guest into the Chloe family.

He/She supports the store manager in leading the team and supervising boutique operations to ensure successful business; He/She acts as the boutique leader in the absence of the store manager.

Responsibilities:

1. Client Champion:
   • Leads the team to initiate and develop long-term relationships with clients.
   • Monitors CRM targets for boutique and per stylist and helps the team to reach them.
   • Ensures proper use by all team members of available CRM tools and reports, and follows up on individual CRM tasks completion.
   • Supervises client database with consistent follow-up of staff client books and coordinates contact campaigns, gifting campaigns, and other client activations.
2. Omnichannel Business Promoter:
   • Leads by example and supervises sales on the floor to improve business performance and customer service.
   • Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance.
   • Assists Store Manager in analyzing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with maison strategy.
   • Motivates the team in reaching boutique and individual targets and systematically follows up with each team member.
   • Actively participates in commercial activities and proactively proposes new ideas to improve business.
   • Is aware of local trading environment and competitors’ activities.
3. Team Leader:
   • Organizes energizing team briefings and ensures consistently high level of motivation.
   • Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings.
   • Shadows sales on the floor to coach the team and identify further individual training needs.
   • Supports recruitment and induction of team.
   • Leads by example, ensures good team spirit and translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
   • Is an active member of Assistant Store Manager community: shares best practices, asks, provides support.
4. Operations Excellence Supervisor:
   • Supervises impeccable boutique environment and team's grooming at any time of the day.
   • Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment.
   • Ensures implementation of all guidelines related to store and BOH management and sustainability.
   • Supervises all stock management related tasks.
   • Oversees compliance of established Richemont policies and standards.

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity, and who aim to have a positive impact.