Sales Associate

Cartier; Barcelona; On-site; EUR 32,000 - 52,000; Full time

Job summary

Cartier is seeking an Ambassador to deliver a unique client experience before, during and after a sale, proactively developing your client portfolio and supporting daily boutique operations.

You will master the selling ceremony, adapt to client needs, transmit Cartier's passion and values, and act as a contact for After Sales. The role emphasizes building relationships, CRM actions and meeting boutique targets.

Qualifications

• Passion for jewellery and watches.
• Excellent interpersonal skills to develop a network of loyal clients.
• Meticulous, highly client focused and organized.
• Excellent written and spoken communication in Spanish and English.

Responsibilities

• Ensure a unique and exceptional customer experience during a sale.
• Master the selling ceremony.
• Adapt according to client needs and motivations.
• Transmit the passion and values of the Maison.
• Act as a contact for the client in case of After Sales.
• Meet individual and boutique targets, both quantitative and qualitative.
• Cultivate strong client relationships and develops client loyalty.
• Execute targeted CRM actions.
• Participate in client events and acts as an Ambassador of the Maison.
• Respect all brand and boutique policies and procedures.
• Support the set up and breakdowns at opening and closing of the boutique.
• Participate in the implementation of Visual Merchandising guidelines.
• Assist with special projects when requested
• Participate in inventories and undertake administrative tasks and stock room related tasks when required

Skills

Client relationship management

Bilingual Spanish & English

Excellent interpersonal skills

Goal-driven

Passion for jewellery & watches

Job description

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador for Cartier, you will ensure a unique client experience before, during and after a sale, proactively develop your client portfolio and support with daily boutique operations.

• Ensure a unique and exceptional customer experience during a sale
• Master the selling ceremony
• Adapt according to client needs and motivations.
• Transmit the passion and values of the Maison
• Act as a contact for the client in case of After Sales
• Meet individual and boutique targets, both quantitative and qualitative
• Cultivate strong client relationships and develops client loyalty
• Execute targeted CRM actions
• Participate to client events and acts as an Ambassador of the Maison

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador for Cartier, you will ensure a unique client experience before, during and after a sale, proactively develop your client portfolio and support with daily boutique operations.

Sales Achievements

• Ensure a unique and exceptional customer experience during a sale
• Master the selling ceremony
• Adapt according to client needs and motivations.
• Transmit the passion and values of the Maison
• Act as a contact for the client in case of After Sales
• Meet individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development

• Cultivate strong client relationships and develops client loyalty
• Execute targeted CRM actions
• Participate to client events and acts as an Ambassador of the Maison

Shop Operations

• Respect all brand and boutique policies and procedures
• Support the set up and breakdowns at opening and closing of the boutique
• Participate in the implementation of Visual Merchandising guidelines
• Assist with special projects when requested
• Participate in inventories and undertake administrative tasks and stock room related tasks when required

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You have a passion for jewellery and watches
• You have excellent interpersonal skills in order to develop a network of loyal clients
• You be meticulous, highly client focused and organized
• You have excellent written and spoken communication skills , both in Spanish and English

HOW DO WE KEEP YOU SMILING?

As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering both various opportunities to enhance your personal and professional development.