Student Success Coordinator Assistant- IES ABROAD MADRID TEMPORARY POSITION

IES Abroad Madrid; Comunidad de Madrid; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Zusammenfassung

IES ABROAD Madrid is seeking a Student Success Assistant for our Madrid center. The SSA will support the Student Success Coordinator by triaging student issues, documenting interactions, and serving as a visible resource to students.

The role includes coordinating with Student Affairs and Academic teams, attending SST meetings, and maintaining regular office hours to engage with students in the Center. Evening availability is required.

Qualifikationen

• Degree in liberal arts, social sciences, psychology, education, social work or related field.
• Availability in the evenings during the week.
• Near-native command of English language.
• Proficient in local language.
• Legal ability to work in country, even for short-term contracts.

Aufgaben

• Assist the Student Success Coordinator as primary on-site advocate for IES students.
• Triage student issues and document, monitor, escalate as needed.
• Attend SST meetings and provide data on student progress.
• Maintain office hours and be accessible to students at the Center.
• Support health and safety coordination and emergency phone rotation as needed.

Kenntnisse

Near-native English

Local language proficiency

Ausbildung

Degree in liberal arts/social sciences/psychology/education/social work

Jobbeschreibung

IES ABROAD Madrid is currently looking for a position of Student Success Assistant (SCA) for our offices in Madrid, Spain.

Scope of Duties

The Student Success Assistant (SSA) will assist the Student Success Coordinator in serving as a primary on-site advocate for IES students. The SSA will serve as a resource to help triage any student issues and concerns by routinely documenting, monitoring, and escalating student issues. The SSA will be regularly visible and accessible to all IES Abroad students at the Center. In addition, throughout the semester, the SSA will meet periodically with the Student Affairs and Academic teams to ensure alignment on support strategies and progress.

Primary Responsibilities

Support the SSC in serving as a primary point-of-contact to diagnose, advocate for, and facilitate strategies to resolve student issues on-site, including:

• Triaging student's issues and concerns related to academics, housing, student affairs, wellness, inclusivity, and safety.
• Assisting SSC in planning student activities and attending and participating events during the week (typically in the evenings).
• Help promote events by designing posters and social media posts on Canva to advertise events to students.
• Listen, provide context, and serve as a guide/facilitator under the supervision of SSC and Health and Safety Coordinator to work with students to identify strategies to support success and ensure successful resolution.
• Record student interactions and concerns to report to SSC, Health and Safety Coordinator, CD, and leadership team.

Participate in Student Success Team (SST) meetings:

• The SST includes the SSA, SSC, Center Director (or designate), Head of Academic of Advising, Head of Student Affairs, and Dean of Faculty
• Regularly provide relevant data and updates regarding student progress

Daily Office Hours and Student Contact:

• Have visible presence around the Center; hold regular office hours for students to discuss concerns, provide updates, and discuss strategies or interventions
• Be a regular, visible, and approachable presence for students in IES Abroad Center spaces (lounges, offices/classrooms, study areas, etc.).
• Participate in Student Success activities, including orientation, field trips, Orientation ice breaker activities and social and cultural activities in the evening during the week.
• Participate in orientation (virtual pre-departure and presential on-site); conduct proactive outreach to students who miss required events and report to CD
• Schedule make-up sessions when necessary

Other duties:

• Social Media management: Instagram and Tik Tok
• Monthly newsletter (Academics and Student Life, Health and Safety information and opportunities)
• Help and support with health cases designated by the Health and Safety Coordinator. (follow up, accompany to doctors appointments, hospitals).
• Participating in the Emergency Phone rotation.

Required Qualifications

• Degree in the liberal arts, social sciences, psychology, education, social work, or related field
• Availability in the evenings during the week
• Near-native command of the English language
• Proficient in local language
• Legal ability to work in country, even for short-term contracts

Preferred Qualifications:

• Experience within the U.S. university system and/or working with U.S. university students
• Familiarity with US Collegiate academic and social cultures
• Experience living and/or studying abroad
• Knowledge of local community and resources in IES Madrid

Knowledge, Skills, and Abilities:

• Meaningful understanding of students from a variety of personal, social, economic, and academic backgrounds, especially those from historically underrepresented and marginalized identities
• Strong interpersonal and communications skills
• Demonstrated ability to collaborate, motivate, and form strong professional relationships