Student Housing & Wellbeing Advocate

IES Abroad Madrid; Comunidad de Madrid; On-site; EUR 28,000 - 36,000; Full time

Job summary

IES Abroad Madrid is seeking a Housing & Emergency Support Assistant to back up the Housing Coordinator in delivering high-quality housing for visiting students. The role involves assisting with housing questions, communicating with providers, and supporting emergency response activities.

The assistant will maintain relationships with housing partners, participate in on-call emergency coverage, and coordinate with the Health & Safety Coordinator and Student Affairs to ensure student wellbeing

Qualifications

• Bachelor’s degree required in English Philology, Psychology, Tourism, Communications, International Relations, Education, or related field.
• Near-native English with professional Spanish proficiency.
• Legal eligibility to work in Spain and availability for evening/weekend/on-call coverage.
• Strong organizational and administrative skills with experience in housing or student services could be an asset.

Responsibilities

• Assist students with housing-related questions, concerns, and requests.
• Provide information on housing policies, procedures, and community standards.
• Help students navigate housing challenges and communicate with housing providers.
• Monitor and document housing issues and escalate as needed.
• Support housing transitions, check-ins/check-outs, and documentation.

Skills

Near-native English

Spanish proficiency

Microsoft Office

Excellent communication

Organizational skills

Education

Bachelor's degree in English Philology

Bachelor's degree in Psychology

Bachelor's degree in International Relations

Tools

Microsoft Office

Job description

IES Abroad Madrid is seeking a Housing & Emergency Support Assistant to back up the Housing Coordinator in delivering high-quality housing for visiting students. The role involves assisting with housing questions, communicating with providers, and supporting emergency response activities.

The assistant will maintain relationships with housing partners, participate in on-call emergency coverage, and coordinate with the Health & Safety Coordinator and Student Affairs to ensure student wellbeing