Student Experience & Welfare Coordinator

Leading Edge Aviation; Murcia; In loco; EUR 20.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Development opportunities

30 days holiday progression

Airspace Day

Employee referral scheme

Descrizione del lavoro

Leading Edge Aviation is seeking a Customer Experience Assistant at the Alhama Campus. The role delivers end-to-end student support, welfare, accommodation, transport and academy administration as the first contact point, ensuring inquiries are tracked and progressed to resolution across Oxford and Alhama operations.

The position is full-time, 39 hours per week, based at Alhama Campus, with a focus on delivering exceptional student experiences and strong engagement with the Customer Experience

Competenze

• Experience in an administrative and/or customer-facing role, with excellent IT skills and proficiency in Microsoft 365.
• Strong organisational and time-management skills, with the ability to manage multiple enquiries and actions and follow them through to resolution.
• Excellent written and verbal communication skills, with a positive and enthusiastic personality and outlook.
• A proactive, customer-focused, can-do attitude with the willingness to go the extra mile for the customer.
• Confidence in adopting company systems, software and equipment and in maintaining accurate records.

Mansioni

• Be the first point of contact for visitors to the Academy and ensure they feel welcome.
• Screen calls and take appropriate messages.
• Coordinate arrival of deliveries during office hours and route to relevant area.
• Manage stock levels and replenishment of stationery and refreshments.
• Log, track and update student enquiries and drive actions through to resolution.
• Support students with visa processes and induction arrangements.
• Coordinate accommodation, transport and welfare activities with cross-campus teams.
• Maintain communication with students away due to sickness and share updates with relevant teams.

Conoscenze

Administrative experience

Customer-facing

IT skills

Microsoft 365

Communication skills

Time management

Proactive attitude

Interpersonal skills

Strumenti

Microsoft 365

Descrizione del lavoro

Leading Edge Aviation is seeking a Customer Experience Assistant at the Alhama Campus. The role delivers end-to-end student support, welfare, accommodation, transport and academy administration as the first contact point, ensuring inquiries are tracked and progressed to resolution across Oxford and Alhama operations.

The position is full-time, 39 hours per week, based at Alhama Campus, with a focus on delivering exceptional student experiences and strong engagement with the Customer Experience