Campus Customer Experience Lead

Leading Edge Aviation Ltd; Murcia; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Salary up to €26,000 per annum

Generous holiday entitlement 30 days

Airspace Day – 1 extra day off per年

Employee referral scheme

Job summary

Leading Edge Aviation is seeking a Customer Experience Supervisor for the Alhama campus in Spain. This full‑time maternity cover role, 39 hours per week, reports to the Centre Manager and works with the Oxford‑based CX team to lead local service delivery.

You will own the student journey from pre-arrival to post‑experience, manage welfare, accommodation, transport and communications, supervise the CX team, escalate issues, and drive improvements through data and feedback.

Qualifications

• Experience in customer experience or student services environments.
• Ability to supervise and develop a small team.
• Strong IT proficiency and stakeholder management.

Responsibilities

• Own the overall student experience across the Alhama campus and lead welfare provision.
• Oversee accommodation oversight and manage third-party services.
• Coordinate CX communications and onboarding for students; escalate issues to the CX Manager.
• Produce weekly/monthly CX reporting and drive continuous improvement.

Skills

Customer experience

Team leadership

Cross-department coordination

Bilingual English/Spanish

Tools

Microsoft Office

Zoho

Arthur

Teams

Aeroplanned

Job description

Leading Edge Aviation is seeking a Customer Experience Supervisor for the Alhama campus in Spain. This full‑time maternity cover role, 39 hours per week, reports to the Centre Manager and works with the Oxford‑based CX team to lead local service delivery.

You will own the student journey from pre-arrival to post‑experience, manage welfare, accommodation, transport and communications, supervise the CX team, escalate issues, and drive improvements through data and feedback.