CX Lead: Student Welfare (Maternity Cover)

Leading Edge Aviation Limited; Alhama de Murcia; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

30 days holiday

Airspace Day

Employee referral scheme

Job summary

Leading Edge Aviation Limited is seeking a Customer Experience Supervisor on a fixed term contract to lead the student experience at our Alhama Campus in Spain. The role focuses on standards, escalation, and continuous improvement of non-training elements of the student journey, including welfare, accommodation, communications and service continuity.

The post holder reports to the Centre Manager and works closely with the Oxford-based CX team, with responsibility for local leadership of the CX

Qualifications

• Proven experience in a customer experience, student services, operations or administrative environment.
• Demonstrable ability to supervise, motivate and develop a small team.
• Bilingual, with strong command of English and Spanish in a professional setting.

Responsibilities

• Own and oversee the overall customer experience across the Alhama campus.
• Lead local CX team and coordinate cross‑department activity.
• Manage welfare, accommodation, communications and third‑party services for students.
• Handle complex student complaints and escalations locally with escalation to the CX Manager when needed.
• Coordinate pre-arrival, onboarding and communications for students and staff.
• Oversee transport, logistics and expenses related to student movements and campus operations.

Skills

Customer experience

Team supervision

Communication

Analytical mindset

Tools

Microsoft Office

Zoho

CRM systems

Job description

Leading Edge Aviation Limited is seeking a Customer Experience Supervisor on a fixed term contract to lead the student experience at our Alhama Campus in Spain. The role focuses on standards, escalation, and continuous improvement of non-training elements of the student journey, including welfare, accommodation, communications and service continuity.

The post holder reports to the Centre Manager and works closely with the Oxford-based CX team, with responsibility for local leadership of the CX