Strategic Technical Account Manager | Cloud & Ops Value

Visa Hunt; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RSUs stock equity

Employee stock purchase plan

Global benefits

Descripción de la vacante

Datadog is seeking a Technical Account Manager (TAM) to support our largest customers by guiding adoption, enabling success, and translating IT operations into business value.

You will advise on technical support and product adoption, analyze customers' environments, prepare for monthly/quarterly reviews, and collaborate with product, engineering and services teams to drive feature uptake and customer outcomes. This hybrid role offers global exposure and a collaborative culture.

Formación

• Strong technical grounding in IT operations and cloud environments.
• Hands-on experience with AWS, Azure, or GCP.
• Proficiency in scripting languages (e.g., Python, JavaScript, Ruby).
• Experience with CI/CD tools (e.g., Jenkins, GitLab) and container tech (Docker, Kubernetes).

Responsabilidades

• Advise on technical support and product adoption for customers during pre-/post-sales and renewal cycles.
• Analyze customers' IT Operations to maximize Datadog's value and recommend improvements.
• Advocate for customers by mapping goals to product features and configuration changes.
• Lead and participate in Monthly and Quarterly Business Reviews with customers.
• Collaborate with product, engineering and services teams to identify new features and needs.
• Contribute to evolving best practices for technical product adoption and customer success.

Conocimientos

IT operations experience

AWS

Azure

GCP

Python

JavaScript

CI/CD

Docker

Kubernetes

Datadog familiarity

Travel readiness

Herramientas

Jenkins

GitLab

Rancher

Descripción del empleo

Datadog is seeking a Technical Account Manager (TAM) to support our largest customers by guiding adoption, enabling success, and translating IT operations into business value.

You will advise on technical support and product adoption, analyze customers' environments, prepare for monthly/quarterly reviews, and collaborate with product, engineering and services teams to drive feature uptake and customer outcomes. This hybrid role offers global exposure and a collaborative culture.