Strategic SMB Partner Manager — Growth & Impact

Uber; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Uber Eats is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners, serving as their primary advisor to unlock the full potential of the Uber Eats platform. The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships that have a real impact on local businesses.

If you thrive on autonomy and are motivated by seeing the tangible outcomes of your efforts for

Qualifications

• Experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Skills

Account management experience

Negotiation

Ambiguity handling

Data-driven insights

English proficiency

Local language fluency

Education

High school diploma

Tools

Salesforce

Google Sheets/Excel

Job description

Uber Eats is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners, serving as their primary advisor to unlock the full potential of the Uber Eats platform. The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships that have a real impact on local businesses.

If you thrive on autonomy and are motivated by seeing the tangible outcomes of your efforts for