Strategic Service Transformation Lead (Key Client)

Capitole; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Teleworking and flexible working hours

Private medical insurance fully covered

Flexible remuneration

Employee gym discounts

Regular team building events

Descripción de la vacante

A leading service management firm located in Madrid seeks a Service Manager for strategic service transformation for a key client. This role includes building relationships, managing service delivery models, and overseeing performance metrics. Ideal candidates will have experience in managing transitions from Time & Material to managed services, strong negotiation skills, and fluency in English and Spanish. Flexible working hours and benefits such as private medical insurance are included.

Formación

• Proven experience in Service Management, ideally driving transitions from T&M to managed services.
• Strong commercial acumen and negotiation skills in international corporate environments.
• Solid knowledge of IT/OT technologies and service delivery models.
• Experience managing SLAs, KPIs, risks, and complex projects.
• Ability to lead teams and influence multiple stakeholders effectively.
• Results-driven, proactive mindset with high adaptability.

Responsabilidades

• Build strong and lasting relationships as a trusted partner for a key client.
• Design, implement, and optimize managed services and fixed-price project models.
• Define, monitor, and enforce SLAs, KPIs, and performance metrics.
• Proactively manage risks and dependencies.
• Oversee invoicing, cost control, and contract management.
• Identify opportunities to add value through upselling and cross-selling.
• Lead and coordinate multidisciplinary teams.
• Provide progress reports and strategic insights.

Conocimientos

Service Management

Commercial acumen

Fluent in English and Spanish

Stakeholder influence

Adaptability

Herramientas

PowerBI

SAP

Descripción del empleo

A leading service management firm located in Madrid seeks a Service Manager for strategic service transformation for a key client. This role includes building relationships, managing service delivery models, and overseeing performance metrics. Ideal candidates will have experience in managing transitions from Time & Material to managed services, strong negotiation skills, and fluency in English and Spanish. Flexible working hours and benefits such as private medical insurance are included.