Strategic Service Transformation Lead (Key Client)

Capitole; Madrid; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Teleworking and flexible working hours

Private medical insurance fully covered

Flexible remuneration

Employee gym discounts

Regular team building events

Job summary

A leading service management firm located in Madrid seeks a Service Manager for strategic service transformation for a key client. This role includes building relationships, managing service delivery models, and overseeing performance metrics. Ideal candidates will have experience in managing transitions from Time & Material to managed services, strong negotiation skills, and fluency in English and Spanish. Flexible working hours and benefits such as private medical insurance are included.

Qualifications

• Proven experience in Service Management, ideally driving transitions from T&M to managed services.
• Strong commercial acumen and negotiation skills in international corporate environments.
• Solid knowledge of IT/OT technologies and service delivery models.
• Experience managing SLAs, KPIs, risks, and complex projects.
• Ability to lead teams and influence multiple stakeholders effectively.
• Results-driven, proactive mindset with high adaptability.

Responsibilities

• Build strong and lasting relationships as a trusted partner for a key client.
• Design, implement, and optimize managed services and fixed-price project models.
• Define, monitor, and enforce SLAs, KPIs, and performance metrics.
• Proactively manage risks and dependencies.
• Oversee invoicing, cost control, and contract management.
• Identify opportunities to add value through upselling and cross-selling.
• Lead and coordinate multidisciplinary teams.
• Provide progress reports and strategic insights.

Skills

Service Management

Commercial acumen

Fluent in English and Spanish

Stakeholder influence

Adaptability

Tools

PowerBI

SAP

Job description

A leading service management firm located in Madrid seeks a Service Manager for strategic service transformation for a key client. This role includes building relationships, managing service delivery models, and overseeing performance metrics. Ideal candidates will have experience in managing transitions from Time & Material to managed services, strong negotiation skills, and fluency in English and Spanish. Flexible working hours and benefits such as private medical insurance are included.